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Billing problem - PlusNet, please help

long-gone
Grafter
Posts: 93
Registered: 01-08-2007

Billing problem - PlusNet, please help

I have raised a ticket 19326974 but seem to be getting nowhere.
I should be paying £17.99 for Teleworker PAYG with included 3GB, less one referal of 50p and another of £2.00 - total = £15.49

My invoice shows my Teleworker charges as £15.99 and only my 50p referal - total = £15.49

Because the final amount miraculously is correct, I am having trouble getting this sorted and resolved with a correct invoice. I have just been told that "one of my referals may be in dispute".
Don't you realise, if that is the case then you have UNDER CHARGED me and it proves that the original invoice is flawed.

PlusNet staff, please try to bring reason to this.
5 REPLIES
long-gone
Grafter
Posts: 93
Registered: 01-08-2007

Billing problem - PlusNet, please help

It just gets worse !!

Would a reasoning member of PlusNet staff please help ?
long-gone
Grafter
Posts: 93
Registered: 01-08-2007

Billing problem - PlusNet, please help

Jonathan Whiting, I love you and want to have your babies !! Cheesy

Out of that entire correspondence, your response was the only one that made sense, and gave the impression you had read the ticket and understood the problem.

Many thanks for your help !
Please feel free to keep the ticket for training purposes !!
N/A

Billing problem - PlusNet, please help

Unfortunately Jonathan is infertile Shockedops:
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Billing problem - PlusNet, please help

Quote
Unfortunately Jonathan is infertile Shockedops:


Nothing but lies and falsehoods, lies and falsehoods I tell you Tongue
long-gone
Grafter
Posts: 93
Registered: 01-08-2007

Billing problem - PlusNet, please help

Quote
Nothing but lies and falsehoods, lies and falsehoods I tell you


Drat ! That reminds me too much of my ticket again !!

Seriously though, many thanks for sorting it Jonathan - I was getting nowhere !