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Bandwidth usage monitor

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Bandwidth usage monitor

When does the bandwith usage monitor get reset?

I thought it was after a payment period, but my last payment was two days ago and the meter has not been reset.
4 REPLIES
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

Bandwidth usage monitor

Do a search on 'VMBU' and you will find numerous posts on this problem.

Basically it seems broken for many customers.

Regards, Neil
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Bandwidth usage monitor

It seems the VMBU tool does not refresh on the day your billing periods starts, the 11th is when I am billed, today is the 12th and VMBI still shows last month, tomorrow it should be reset. If it does not then PN will be getting a ticket from me. Sad

SW.
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3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Bandwidth usage monitor

Today the VMBU tools have been reset, it seems to take 48hours after you have been billed for the VMBU tool to update.

SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

Bandwidth usage monitor

I think it must have been manually reset, since it took nearly a week for mine to be reset. That, or something has been globally reset today.

It's good to see it reset now, and therefore the wrongly imposed management removed. Hopefully we will soon find out why this happened, and receive assurances that it will not happen again. This is the second month in a row that this has happened to me.

--
Neil