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Bandwidth Question

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Bandwidth Question

Can i ask why my whole months 8am-4pm usage has been counted since 21st December? I understand that this change could possibly be for the better (according to PN staff) although I find it very very poor that this being only introduced a few days ago yet you count all my months usage, very unfair, as far as i was concerned what i did between 8am-4pm was off-peak and unrestricted.

I am now left with less than 150Mb of 8am-4pm usage before my service is restricted... surely you should not of counted the whole of my months usage when you only introduced this a few days ago? Cry
4 REPLIES
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Bandwidth Question

Your whole usage during this period has been counted because ths policy was introduced early in December, rather than during the past few days.

Though I would suggest that you keep in mind that the VMBU is just there as a guideline, as it does count all of your usage, not just p2p/ftp/nntp.
N/A

Bandwidth Question

ahh... i get you... so i maybe not as close to the 20Gb peak usage as i thought? I am correct in understanding that you mean the usage stated on "my usage" for the 8am-4pm time scale is all my usage (browsing, email etc..) and not just the ftp etc.. that will cause you to manage my account?
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JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Bandwidth Question

That's correct, the page displays all traffic transfered over your connection, no matter what protocol was used to transfer it.
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Bandwidth Question

cheers for clearing that up Jon... appreciated Wink