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BT

Does PN use the same network for broadband as BT? Just got a letter from BT telling me that they are upgrading everyone's account to provide the fastest possible speed, but my broadband account (which is incidentally closed) cannot be upgraded as yet from 512k due to the distance to the exchange. I now have a 2 meg line with PN.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

BT

Hi,

The BT side of the network is the same for all ISP's using BT Wholesale's IPStream. i.e. that is the part that includes your phoneline and the route from from your exchange to BT's central PoP's.

Strange that you would get a letter saying they can't upgrade you, I can only assume that they've got their mailing lists a bit mixed up.