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BT report – still slow and well below 400kbps for 8 MB

petsyb
Grafter
Posts: 163
Registered: 29-09-2007

BT report – still slow and well below 400kbps for 8 MB

As suggested by jwhiting (PlusNet Comms Team)

connecting to BT speed tester At 6.20am



Quote


The speed test has completed on test server speedtester1.nat.bt.com for user 01773741914 and you have downloaded a 1.7Mb file at a speed of

208 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.

Your IP address is 217.47.110.61, your browser is reported as being Microsoft Internet Explorer 6.0 and is running on Windows XP.

BT would regard the speed ranges shown below as normal service:

For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.


You may now disconnect from the speed test account (click 'disconnect' in your internet connection window) and if you wish to regain normal access to the internet please re-connect to your ISP using your usual username and password.

Please note that test results may vary according to varying traffic in the network. If you continue to experience slower throughput when logged in to your ISP, this may be due to a slow internet site or high traffic levels beyond the BT Wholesale Network. Please report this situation to your ISP's helpdesk.



plus net please help , so if there s a fult please get BT to sort it


[Moderator's note by Mark (pcsni): All caps removed from the title as it can be considered rude and akin to shouting]
2 REPLIES
N/A

BT report – still slow and well below 400kbps for 8 MB

Hi there,

This clearly shows that the line is performing below BT's guidelines.

Have you copied this information to a ticket?

Thats the best way to progress this one now tbh.
petsyb
Grafter
Posts: 163
Registered: 29-09-2007

BT report – still slow and well below 400kbps for 8 MB

ticket posted
it's getting slower Cry

Screeny

[Moderator's note by Mark (pcsni): Massive image linked to off site url as it was stretching the page badly]