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BT activated line, auth failed with PN.

Community Veteran
Posts: 2,322
Registered: 01-08-2007

BT activated line, auth failed with PN.

Hi,

Just a quick question, which I probably should know the answer to by now..

My mother has signed up with PN, and the order status tracker shows a time for BT activation to be Nov 9th at midday.

However, I have just set my mothers router up ready to server her two PCs and the router is showing as being connected to ADSL, with almost 4mb up and 448 down.

So I put the plusnet details in, and get authentication denied. Put the BT speedtest details in and it connects fine.

Once the line is activated, do PN need to activate something their end?

It looks like BT have activated the line 3 days early!

If I raise a ticket or ask a rep on here Wink can PN activate the account now?

Thanks,
Chris.
9 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT activated line, auth failed with PN.

I can't remember the exact time it takes but PN's should detect the logon attempt and activate the account automatically shortly afterwards...
Community Veteran
Posts: 2,322
Registered: 01-08-2007

BT activated line, auth failed with PN.

It didnt activate during the Half Hour I was trying. Is it an automated process?
N/A

BT activated line, auth failed with PN.

When I first joined plusnet and tried to connect it took 2 days before it accepted the plusnet username and password after the ADSL was alive - so 1 day before the official date.
Firejack
Grafter
Posts: 921
Registered: 26-06-2007

BT activated line, auth failed with PN.

Mine worked the moment Mr Ian Wild called me on the phone in person to say it was activated. That was nearly 5 years ago though. Yes I'm sad to still remember that day. Getting Broadband was a big deal back then though. Happy days Tongue

No idea what happens now though.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT activated line, auth failed with PN.

I never got a personal phone call when my broadband was activated Cry Cry Cry
Community Veteran
Posts: 2,322
Registered: 01-08-2007

BT activated line, auth failed with PN.

Just in case anyone from CS is reading and they feel like making me smile, the user is "theballhouse".

If the account could be activated, that would be lovely Smiley

Ta,
Chris.
ady
Grafter
Posts: 289
Registered: 25-09-2007

BT activated line, auth failed with PN.

activated one day early for me Cheesy

dial up - adsl. WOW ! Tongue
Community Veteran
Posts: 2,322
Registered: 01-08-2007

BT activated line, auth failed with PN.

still does not appear to be working yet.
Community Veteran
Posts: 2,322
Registered: 01-08-2007

BT activated line, auth failed with PN.

Just an update to say thanks to the kind chap in the support team that answered my ticket and activated the account for me, its working fine and my mum can now use her new broadband connection while recovering at home.

Thanks again.
Chris.