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BT Wholesale giving priority to BT Retail?

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BT Wholesale giving priority to BT Retail?

I had a BT engineer out today who told me I would need to be downgraded from 2mb so that I can get sync. When I asked him when the downgrade would be completed he said if I was with BT Broadband then it would be working today. I then told him I was with plusnet and he said it would probably be monday or tuesday then. Is this a case of preferential treatment or just plusnet being a bit slower at getting things done?
8 REPLIES
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BT Wholesale giving priority to BT Retail?

It sounds more like preferantial treatment.

That being said, i doubt this would happen. Even the fastest of ISPs couldn't request work to be done so quick.

If BT Retail are being treated favourably, it is both illegal and very hard to proove.
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BT Wholesale giving priority to BT Retail?

how long should a downgrade normally take? is monday/tuesday a good estimate?
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Wholesale giving priority to BT Retail?

Up to 7-10 day iirc. Shame you didn't catch the guy on tape...
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BT Wholesale giving priority to BT Retail?

He's talking crap. It would take the same time for a BT customer.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Wholesale giving priority to BT Retail?

You think? It's a well known but rather unprovable truth that BTw give priority to BT BB customers over other ISPs
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BT Wholesale giving priority to BT Retail?

BT,BG, BA, Evil
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Wholesale giving priority to BT Retail?

I like BA actually having said that i also llke virgin and think BA should have let virgin have concorde. Infact about the only airline I don't like is BMI.
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BT Wholesale giving priority to BT Retail?

Smiley Singapore are quite good Smiley