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BT Test

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BT Test

Am I the only one? I have not been able to do a BT for the last two weeks, thus I cannot respond to Plusnet when they ask me for the results of the BT test

I have used www.speedtester.bt.com, at different times of the day, and I get:

"The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your ISP."

or that the system is busy try later.

Is there a different way to do a BT test?

Thank you for any ideas
4 REPLIES
oliverb
Grafter
Posts: 606
Registered: 02-08-2007

BT Test

Did you enter the name correctly? It's almost always:

<username>@plusdsl.net

and NOT
<username>
or
<username>@plus.com
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BT Test

The BT Speedtester can be a bit erratic sometimes and likes to give out random errors. It's a bit like Windows in that respect Smiley

Follow the advice given above if you have already though.
glloyd
Rising Star
Posts: 1,652
Thanks: 20
Fixes: 1
Registered: 06-04-2007

BT Test

I can never get past "Checking user details"
alankay
Grafter
Posts: 78
Registered: 21-07-2007

BT Test