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BT Line is now dead!

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BT Line is now dead!

Im still waiting for BT to activate my line, however this morning I picked up my BT telephone handset and its totaly dead, no tone signal or anything noise.

Surely its a coincedance, is this part of the BT Line activation?

Can Plusnet Support please help me out?

9 REPLIES
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RE: BT Line is now dead!

Ignor Plusnet.

Problem is BT related, someones trying to find out whats going on....

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RE: BT Line is now dead!

Hi Rakesh,

Your line should not be deactivated for more than a few minutes during the installation of the ADSL. I am also pretty sure that the BT engineer doing the work should let you know about this outage beforehand.

You will need to raise this with 151 (or 154 for business) as a non-ADSL related line fault.

Regards

Josh
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| Josh Berry.......................Unmetered & ADSL solutions
| Technichal Support.......................for Home & Business
| PlusNet Technologies Ltd.............@http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet ----- +
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RE: BT Line is now dead!

Blimey, something to "look forward" to next Thursday when mine's supposed to be activated..

By the way thanks to Plusnet Support for the progress update left on my mobile.

BT can definitely be trying. Rakesh, hope its been all sorted for you now.

Andy

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RE: BT Line is now dead!

Lol.

Thats funny if his lines still dead he cant call those numbers. Wink
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RE: BT Line is now dead!

Cheers Andy

But Still no luck yet, I phoned BT customer support and spoke to someone about it I let them know I belive its ADSL line activation and that may be the problem. She told me she will contact some engineer to see whats wrong.

But that was this morning and BT lines still dead.

Think ill phone up and state this 151 for ADSL problem and find out whats happening...
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RE: BT Line is now dead!

Didnt even spot that 151 business, thats BT short codes.... only know understanding thats somewhat pointless when the BT lines dead hence the jokeWink

Well at least my NTL phone has now a purpose!
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RE: BT Line is now dead!

Probably not much help this, but I have been made aware by friends that a whole neighbourhood's telephones are down today (Coseley near Wolverhampton).

Melodytune
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RE: BT Line is now dead!

Hi Rakesh,

Please see my reply to your posting 'BT claim Plusnet at fault with my line!'.

Regards,

Dave

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| David Scarpa...................Unmetered & ADSL solutions
| Technical Support.....................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: BT Line is now dead!

Few minutes? Ours was down for 7 days! BT's response when I phoned them? They hung up! lol