cancel
Showing results for 
Search instead for 
Did you mean: 

BT IP Profile and Plus Rate

N/A

BT IP Profile and Plus Rate

I've raised ticket 21050055, reporting a mismatch between my BT IP profile from their speedtester, and my reported Plus rate from connection settings. Two responses I've received say that regardless of my attaching a screenshot of my higher results, my BT profile is only 500k. Can someone please take a look and tell me if I'm wrong? I had this before a fortnight ago and required my plus rate being manually reset to match my BT profile. Thank you.
5 REPLIES
sophos9
Grafter
Posts: 760
Registered: 12-09-2007

BT IP Profile and Plus Rate

Hi, hopefully Dave or James will be able to help you on this...
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BT IP Profile and Plus Rate

Hi,

Your BT profile (576kbps) is matched appropriately by your PlusNet profile (500kbps).

This is due to be reviewed on or before Jan 12th.
N/A

BT IP Profile and Plus Rate

Could you elaborate on why there is a different between what you have reported and my speedtester results? Is there a delay after which what BT reports to you would match my figures?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BT IP Profile and Plus Rate

In case there's a reporting issue between BT's systems, I've bumped your profile at our end upto 2000kbps.

You'll need to reboot in about 15 minutes for it to take effect.
N/A

BT IP Profile and Plus Rate

Thank you very much for helping out.