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BT Activation

euphoria3k
Dabbler
Posts: 12
Registered: 30-07-2007

BT Activation

Hi,
My order for ADSL went through on the 27th July and has been sitting at the same stage on the order status since. I have contacted PN and they say its BT. I wondered if perhaps a staff member could give BT a bit of a prod and find out why theres a delay?

Thanks in advance Cheesy

James
14 REPLIES
N/A

BT Activation

HI,

Do your tickets give any more information? Link
euphoria3k
Dabbler
Posts: 12
Registered: 30-07-2007

BT Activation

well i received the ticket about my payment to them has been setup and everything! plus they took the money out beginning of last week!

this was the last ticket i had from them :-

Closed : Provisioning of your ADSL Account Information
Install diary status changed from Applied Fee Not Paid to BT Processing
Payment has been taken.

any ideas?

Cheers

James
N/A

BT Activation

Mmmmh. Seems to have stalled alright. Either raise a ticket seeking an update or give them a ring on 0845 1400200. Lines may be busy so be prepared for a bit of a wait.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Activation

Good luck with the hold music :razz:
euphoria3k
Dabbler
Posts: 12
Registered: 30-07-2007

BT Activation

Apparently its with BT at the moment so PN won't do anything til friday when it will be put to the delays team!

very frustrating!!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

BT Activation

Hi,

The order's showing as it's needed a line quality survey to determine whether the line's within limits. It looks as though it's passed the test so should start moving in the next day or so.
N/A

BT Delays

I have just got my parents on broadband well I am attempting to, with PN, and its BT delaying us. They have put a DACS on the line, and either haven;t removed it yet or haven;t updated their database at their end for PN to push forwards. I am finding BT to be a right pain to get anything done with.

PN are big enough now that they can start demanding BT to do things, afterall this kind of initial problems at the beginning of a subscription is what makes people go elsewhere and loose PN clients.
So PN are well within their rights to say "BT sort yourself out your costing us clients hence money" and report them to OFTEL, after all BT are constantly being investigated for delaying tactics with other phone call providers on their lines.

So PN you want to keep up a good service, which you have always done for me previously, PLEASE tell BT to sort themselves out, as they seem to be effecting quite a few of your customers!!!!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

BT Activation

Hi,

A DACS, or line sharing device, will always cause delays to an order because it needs to removed by a BT engineer. The DACS could be located on the pole, house wall, inside the property, or even stranger places (I've seen cases where a diver is required), so may need to book a convenient time with you or arrange a cherry picker or some other specialist team. They may even need to install extra copper if there's no spare to remove the DACS or gain planning permission to dig up the road.

Without knowing the full facts of the case it's difficult to pass judgement as what's a reasonable amount of extra time to do the de-DACS. If you want to let me have your parents' username I can take a look for you.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Activation

I'm trying to persuade someone to sign up for BB they have a DACS on the line and are a bit reluctant to sign up, initially their excuse was the DACS but I pointed out that would be taken care of once they signed up. I know exactly where the DACS is (right by the front door on the inside of the house, not under water!) but how long will it take for BT to come and remove the DACS (ball park figure) as it's not in any obscure place, they just need access to the house?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

BT Activation

It's tough to say, it'll depend on engineer availability and and the availability of a spare copper pair. I'd say it was normal to add on a week or so to the normal activation period but can take less or more. Even if the DACS is in a easy place to remove, they may need to add extra copper, or there might not be an engineer available at the times when the customer is available.
euphoria3k
Dabbler
Posts: 12
Registered: 30-07-2007

BT Activation

Got email at 4 o'clock saying my ADSL was active!!

At home now using it so im happy!

Cheers everyone for advice!

James
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Activation

Quote
It's tough to say, it'll depend on engineer availability and and the availability of a spare copper pair. I'd say it was normal to add on a week or so to the normal activation period but can take less or more. Even if the DACS is in a easy place to remove, they may need to add extra copper, or there might not be an engineer available at the times when the customer is available.


Thanks Dave, I now have something else to try and persuade them with!
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

BT Activation

DACS is a nightmare, took BT 3 months to remove it from a friend of mine. They weren't entirely sure where the unit was! Turned out to be in a neighbours house.
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

BT Activation

If they don't know where it is I do, it's to have a seperate line for a fax machine.