cancel
Showing results for 
Search instead for 
Did you mean: 

BRAS Profile stuck. going round in circles

batdesign
Dabbler
Posts: 24
Registered: 08-08-2007

BRAS Profile stuck. going round in circles

Ticket 20967284
Upgraded to Max. Plusnet adjusted my PSR to 8000kbps. My sync is always 7616.
BRAS profile stuck on 2000kbps.
Plusnet advised me to do the fault checker and they could then pass it on to BT to fix the profile, which I did, and then support they told me that everything was within the acceptable limits.

So, before I spend anymore time on the help Question merry go round, can anyone out there with an ounce of sense please move this issue over to BT to get my BRAS profile unstuck?
Support don't even seem to read each others posts on the same question.
7 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BRAS Profile stuck. going round in circles

Hi,

Your BRAS is set to 7392kbps?
batdesign
Dabbler
Posts: 24
Registered: 08-08-2007

BRAS Profile stuck. going round in circles

BT speedtest just now:

IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7616 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1781 kbps

What are you looking at?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BRAS Profile stuck. going round in circles

Ok, that's bizarre.

Both Woosh and Actuate show you as having a profile as I mentioned above. I take it that doing a reboot makes no difference?
batdesign
Dabbler
Posts: 24
Registered: 08-08-2007

BRAS Profile stuck. going round in circles

no. as per another ticket I have been reconnecting at least once daily and getting similar throughput around 1600-1800kbps and 2000kbps profile according to BT.
Plusnet upped my limit to 8mbps about a week ago.

So why would your tests disagree with the BT speedtest and what can I do about it?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BRAS Profile stuck. going round in circles

Woosh and Actuate are both BT systems, which makes it quite an odd fault. It just sounds like there's some confusion somewhere.

I'll see what I can do.
batdesign
Dabbler
Posts: 24
Registered: 08-08-2007

BRAS Profile stuck. going round in circles

I would be most appreciative!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

BRAS Profile stuck. going round in circles

I've replied to the ticket on your account.