cancel
Showing results for 
Search instead for 
Did you mean: 

BILLING mess.

N/A

BILLING mess.

Hello,

I cancelled my Direct Debit details a few weeks ago and I warned PlusNet about it. (There was not option on PlusNet to cancel the Direct Debit details) I have kept my primary and secondary credit cards in my Payment Details. The direct debit that PlusNet requested last week bounced and PlusNet have not charged my credit card yet, even when I responded to the email from PlusNet about the failed direct debit.

Instead, I am receiving the following email:

=================================================

Your username: jasanz

Dear Mr xxxxx

We're emailing you to let you know that as your cancellation request has
now been placed for 16/10/2006.

Cancellation details
--------------------

- Your final invoice: You will get this 30 days before your cancellation
date.



Need help?
----------
If you've got any questions about your service use the Help Assistant -
http://portal.plus.net/wizard/


Kind regards,

PlusNet Customer Support
http://portal.plus.net


Email ref: E0307

=================================================

Could you please correct this mess?

Thank you.
1 REPLY
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

BILLING mess.

Hi there,

I've just looked into your account and can confirm that I have cancelled your cancellation.

Please see the note I have added to your open ticket.

I do apologise about that.