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BF2 Ping Spikes - again

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BF2 Ping Spikes - again

Hello, since december/january i have had absolutely awful ping spikes from plusnet. Previously i have had very good pings of 10 - 30 on uk servers. However now i get 20 - 500 making online gaming almost impossible. I have raised two tickets about it, and have taken numerous tracerts showing these pings. Plusnet tried to tell me that it isn't to do with them, but i maintain that it is. Considering nothing has changed with my computer or network to have caused such problems.

My local exchange is green so that cannot be it, nor do i have a virus or spyware problem. I have started an account on L8NC.com to try and track down the problem.

I have run out of ideas.

And, i volunteered for the game testing brought up by plusnet some weeks ago, a Plusnet employee even pmed me about it, asking if i wanted to take part. And.... nothing, I am willing to help, but apparently plusnet does not want it, or couldn't give a fook.

Anyone from plusnet available to help?

Thanks guys
31 REPLIES
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BF2 Ping Spikes - again

It would appear that it very much depends which gateway you are connected to.

Try getting connected to on of the PTN gateways as opposed to a PTE.

Reset your router and perform traces until you see one of the PTN gateways.

Then try playing BF2 and you should see MUCH better results!

+net are aware of this info from several postings and threads yet choose to imitate a particularly bashful ostrich!

Again....+net......get your finger out and get THIS FIXED!!!!!!!! AND QUICKLY!
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

BF2 Ping Spikes - again

We're not aware of any current issues, and the ones reported at the start of the year have been resolved. So I would suggest raising a fresh ticket detailing everything that you have tried over the past week or so.

Similarly, I would suggest running a BT Speed Check just to ensure that there is nothing wrong with your line, as BT can take some time to update the status of an exchange once they do discover problems with it.
N/A

BF2 Ping Spikes - again

Jon,

I refuse to raise another ticket, perform speed tests, pings and traces until the sun comes up or to listen to any more excuses from +net for this pitful excuse of a service.

There is an inherent fault with 2 of the gateways. When connecting to these, ping times are through the roof! When connecting to the other 3 (PTN-AG1, PTN-AG2 and THN) the latency is at an acceptable level for online gaming.

Contrary to your reply, the gaming issue has NOT been fixed. If it had been then you wouldnt be seeing more reports from users that their latency is crap!

Completely Pi**ed Off with +net!
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

BF2 Ping Spikes - again

Jon: That is a pathetic response giving the considerable number of people who have posted here, on ADSLGuide and the Usergroup forums all saying that when connected to pte-ag1 or pte-ag2 the pings and tracerts are terrible.

Here is the post I made last night:

Quote
I've been experimenting - repeatedly disconnect/reconnect and tracert. Here are the first hops from the tests:

========================================================================

16 ms 19 ms 15 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
16 ms 19 ms 15 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
24 ms 36 ms 14 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
100 ms 100 ms 99 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
96 ms 99 ms 102 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
163 ms 183 ms 257 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
107 ms 89 ms 106 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
109 ms 107 ms 109 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
136 ms 127 ms 124 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
29 ms 17 ms 17 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
19 ms 17 ms 14 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
14 ms 15 ms 13 ms lo0-plusnet.thn-ag1.plus.net [195.166.128.80]
14 ms 14 ms 20 ms lo0-plusnet.thn-ag1.plus.net [195.166.128.80]
26 ms 13 ms 15 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
135 ms 137 ms 244 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
116 ms 122 ms 117 ms lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
15 ms 14 ms 13 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]

These were all taken as fast as I could disconnect/reconnect and record the results (about 15 minutes).

Summary:
    ptn-ag1 OK
    ptn-ag2 OK
    pte-ag1 Crap
    pte-ag2 Crap
    thn-ag1 OK


It's blatently obvious something is wrong with pte-ag1 and pte-ag2.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

BF2 Ping Spikes - again

I'll edit the table to make it simpler to read for you. Sorted by gateway and names simplified:
.  29 ms    17 ms    17 ms  ptn-ag1

. 19 ms 17 ms 14 ms ptn-ag1

. 16 ms 19 ms 15 ms ptn-ag2
. 16 ms 19 ms 15 ms ptn-ag2
. 24 ms 36 ms 14 ms ptn-ag2
. 26 ms 13 ms 15 ms ptn-ag2
. 15 ms 14 ms 13 ms ptn-ag2
. 15 ms 14 ms 13 ms ptn-ag2

. 100 ms 100 ms 99 ms pte-ag1
. 96 ms 99 ms 102 ms pte-ag1
. 163 ms 183 ms 257 ms pte-ag1
. 107 ms 89 ms 106 ms pte-ag1
. 109 ms 107 ms 109 ms pte-ag1
. 136 ms 127 ms 124 ms pte-ag1

. 135 ms 137 ms 244 ms pte-ag2
. 116 ms 122 ms 117 ms pte-ag2

. 14 ms 15 ms 13 ms thn-ag1
. 14 ms 14 ms 20 ms thn-ag1
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

BF2 Ping Spikes - again

As I've said, we're not aware of any issues at the moment with the network. However, I have raised this through so that everything can be double checked to ensure that there isn't something happening on the gateways that shouldn't be.
Community Veteran
Posts: 26,339
Thanks: 595
Fixes: 8
Registered: 10-04-2007

BF2 Ping Spikes - again

Right.

Please can everyone do a tracert to ccgi.plus.net and post the results here.

(ccgi.plus.net is in London and gives a nive short trace)

If anyone has time to repeat what I tried last night and disconnect/reconnect to get results from different gateways that would help.

If you have times over say 80 for pte-ag1 - raise a ticket.

If enough of us batter them over the head with lengths of 6x4 they may (just possibly) start to believe us!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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BF2 Ping Spikes - again

@ anyone from plusnet. - Please just listen to ur customers. Some of us do know a thing or 2. Raising tickets only sends is round in circles and its irritating.

Both the PTE gateways are giving high pings in games.
Both the PTN gateways are giving low pings but speeds seem quite a bit lower. even over http compared to PTE gateways.

Can u please just look into it
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BF2 Ping Spikes - again

Currently on THN-AG1 and showing good times.

Results are


Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

firewall.home.local - 0 | 51 | 51 | 0 | 0 | 0 | 0 | 192.168.1.1 - 0 | 50 | 50 | 0 | 0 | 0 | 0 |
lo0-plusnet.thn-ag1.plus.net - 0 | 50 | 50 | 31 | 34 | 94 | 31 |
gi0-2-0-303.pte-gw2.plus.net - 0 | 50 | 50 | 15 | 34 | 125 | 31 |
ge0-0-0-22.ptn-gw1.plus.net - 0 | 50 | 50 | 16 | 36 | 78 | 62 |
ccgi.plus.net - 0 | 50 | 50 | 16 | 32 | 63 | 31 |

Obviously no issues on that particular gw.

Lets see who gets the bad gw.....odds on that its pte-ag1 and his evil twin pte-ag2!!!!
Community Veteran
Posts: 38,207
Thanks: 898
Fixes: 54
Registered: 15-06-2007

BF2 Ping Spikes - again

Much better than last night but still not good
Quote
Tracing route to ccgi.plus.net [84.92.1.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 22 ms 43 ms lo0-plusnet.pte-ag2.plus.net [*****]
3 19 ms 17 ms 18 ms ge0-0-0-503.pte-gw1.plus.net [84.92.4.81]
4 21 ms 18 ms 20 ms ge0-0-0-22.ptn-gw2.plus.net [212.159.4.2]
5 19 ms 19 ms 19 ms ccgi.plus.net [84.92.1.4]

Trace complete.

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 39 ms 39 ms 39 ms lo0-plusnet.pte-ag2.plus.net [*******]
3 49 ms 46 ms 46 ms ge0-0-0-503.pte-gw2.plus.net [84.92.4.82]
4 53 ms 53 ms 52 ms ge0-0-0-23.pte-gw1.plus.net [212.159.4.25]
5 56 ms 54 ms 54 ms atm1-0.ptb-gw1.plus.net [212.159.1.89]
6 47 ms 44 ms 47 ms vlan18.pri.ptb-gw4.plus.net [195.166.129.130]
7 45 ms 45 ms 48 ms if2.ptb-al1.plus.net [195.166.129.39]
8 44 ms 60 ms 40 ms portal.plus.net [212.159.8.137]

Trace complete.

Tracing route to ccgi.plus.net [84.92.1.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 39 ms 30 ms 24 ms lo0-plusnet.pte-ag2.plus.net [++++++]
3 26 ms 28 ms 30 ms ge0-0-0-503.pte-gw1.plus.net [84.92.4.81]
4 19 ms 20 ms 21 ms ge0-0-0-22.ptn-gw2.plus.net [212.159.4.2]
5 28 ms 27 ms 25 ms ccgi.plus.net [84.92.1.4]

Community Veteran
Posts: 38,207
Thanks: 898
Fixes: 54
Registered: 15-06-2007

BF2 Ping Spikes - again

Quote
We're not aware of any current issues, and the ones reported at the start of the year have been resolved. So I would suggest raising a fresh ticket detailing everything that you have tried over the past week or so.

Similarly, I would suggest running a BT Speed Check just to ensure that there is nothing wrong with your line, as BT can take some time to update the status of an exchange once they do discover problems with it.

I raised a post last night detailing the problem as requested in the Status Update. Not only haven't I had a response but now get this statement. Look at this thread and will you please sort out the problem.
To avoid you repeating yourself the PlusNet speed test is a bit low but completely acceptable for a 1Mb line.

Now look what happens when you shout your mouth off. Obviously someone up there heard me.
Quote
Tracing route to ccgi.plus.net [84.92.1.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 21 ms 20 ms 20 ms lo0-plusnet.pte-ag2.plus.net [******]
3 19 ms 19 ms 19 ms ge0-0-0-503.pte-gw1.plus.net [84.92.4.81]
4 19 ms 18 ms 20 ms ge0-0-0-22.ptn-gw2.plus.net [212.159.4.2]
5 19 ms 18 ms 19 ms ccgi.plus.net [84.92.1.4]

Trace complete.
:roll:
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BF2 Ping Spikes - again

This was at 1435 today.

Tracing route to ccgi.plus.net [84.92.1.4]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms . [192.168.2.1]
2 134 ms 31 ms 28 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 384 ms 491 ms 46 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 948 ms 2022 ms 241 ms ccgi.plus.net [84.92.1.4]

Trace complete.

Im still getting huge lagg spikes on bf2 and cs source.One minute im running along trying to hit a tank next minute im 50foot back to where ive started and the tank has vanished,ping is usually aroung 500ms.
N/A

BF2 Ping Spikes - again

Quote
We're not aware of any current issues, and the ones reported at the start of the year have been resolved. So I would suggest raising a fresh ticket detailing everything that you have tried over the past week or so.

Similarly, I would suggest running a BT Speed Check just to ensure that there is nothing wrong with your line, as BT can take some time to update the status of an exchange once they do discover problems with it.


Ok, i will make a new ticket, though my hopes of anything being fixed are low. The pings spikes i have been getting are whilst i am on the PTN gateway. I have run speed checks over the past few days, and at times i have tested low i.e. 600 - 900 kbps, however this should not be affecting my gaming connection so dramatically. And my exchange has been switching between red and green for the past few months, yet BT don't seem to think there is a problem and have done nothing.
suec45
Grafter
Posts: 566
Registered: 02-10-2007

BF2 Ping Spikes - again

I tried playing Call Of Duty 2 for the first time in a couple of moths again tonight (since the last gaming problems)

Although its better and the pings are down, I too am seeing massive lag spikes every few minutes. Big red bars across the connection graph in COD2 for a second or two.

Nevertheless, often when I come back I am dead.