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BBYW regrade and ADSL+ upgrade?

dhumble
Grafter
Posts: 94
Registered: 19-08-2007

BBYW regrade and ADSL+ upgrade?

I have just moved from Premier 1 to BBYW 3 and was just wondering if you get automatically upgraded to ADSL+ or, do I still need to raise a ticket?
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

BBYW regrade and ADSL+ upgrade?

Normally this will be requested at the time of changing product, however it appears that one of my colleagues made the change manually for you which may have been the reason for the upgrade not going through.

I'll go make sure this happens early next week for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
dhumble
Grafter
Posts: 94
Registered: 19-08-2007

BBYW regrade and ADSL+ upgrade?

Many thanks Chris, appreciated. Can you point me to a link for any changes I have to make? I have a Draytek 2800V and wonder if I will need to change modulation from G.DMT to ADSL2(G992.3)?
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

BBYW regrade and ADSL+ upgrade?

Your router settings should be able to remain unchanged.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
dhumble
Grafter
Posts: 94
Registered: 19-08-2007

BBYW regrade and ADSL+ upgrade?

Many thanks Chris and I appreciate PN's staff commitment during the bad weather conditions you're experiencing.

From Sun burnt David in Milton Keynes. When the sun does come out, boy is it strong!