I understood it was Plusnet's policy to upgrade the broadband capacity to users automatically at no charge if the exchange was able to accommodate the upgrade. I believe my exchange is able to deliver at least 2mb speeds but I am still receiving 1mb downloads. I am also paying £29.99 a month for this when Plusnet charge this for speeds up to 4mb and for 2mb it is only £21.99. Should I be moving to another provider who will look after my (and other existing customers') interests better?
You can downgrade to £21.99 for free, if you want since the 4MB product isn't available yet. As for the upgrade to 2MB, that will only be done when BT get around to it. You can get a rough idea by entering your phone number in http://usertools.plus.net/exchanges/