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Att Mand - Account change

paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Att Mand - Account change

Because of ongoing speed problems with usenet on the premier+ account I have decided to change to PAYG plus extra 12Gb allowance. If I was to regrade on the web site in the next few minutes how long would it take to go through.

Paul
7 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Att Mand - Account change

Hi there,

A couple of hours maximum, if you wanna raise a standard ticket and then give me the nudge though I'll do it for you in a few minutes. Smiley

Just state exactly what you want allowance wise and then let me know the ticket number.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Att Mand - Account change

Ok just done this using the standard upgrade route. Total allowance of 12G/b (£22.99/month). Didn't give me any ticket number
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Att Mand - Account change

And now completed for you. Smiley

You will need to reboot in about five minutes to allow the changes.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Att Mand - Account change

Mand, Thanks for your help
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Att Mand - Account change

Upgrade gone through ok, just checked the vmbu and I notice that the 'this months usage' table goes up to the 21st Feb. Does this mean my billing date has changed to the 22nd - it was the 20th
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Att Mand - Account change

Hi there,

Yeah it has changed to the 22nd, though I can't see why. I'll need to look into this a bit further for you.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

Att Mand - Account change

Ok, but it doesn't matter from my point of view. I was just curious