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Are plus having a laugh with customer service?

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Are plus having a laugh with customer service?

Report a speed problem with your ADSL connection (I accept an admin charge may apply)

You want to charge me for reporting a fault on the service you supposedly supply me?

You have GOT to be kidding.
1 REPLY
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Are plus having a laugh with customer service?

It is not a Plusnet charge and is quite badly explained in the link:Contact Us wizard.

The admin fee is charged by BT if they are called out to your premesis and it is found that the issues are because of a problem on your side.

Plusnet will advise before following this up however.