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Any chance of resetting my profile

AndyR
Grafter
Posts: 51
Registered: 07-08-2007

Any chance of resetting my profile

Recently I opened a ticket believing that I had a line fault. The fault was with the router which I have replaced. I am now synching correctly [at 7136/448]
Any limitations that were set to try to resolve the line fault, that wasn't, can now be removed.

Any help please would be appreciated.

Andrew
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Any chance of resetting my profile

BT now have you at 5696kbps. I've increased your profile at our end from 4500-5500kbps.
AndyR
Grafter
Posts: 51
Registered: 07-08-2007

Any chance of resetting my profile

Thank you for the speedy response, a good result.

Andrew