cancel
Showing results for 
Search instead for 
Did you mean: 

Allow text input for feedback when closing a ticket

N/A

Allow text input for feedback when closing a ticket

Why not provide a text input for feedback when closing a ticket instead of just giving a star rating. I raised a ticket and it was resolved in record time by Nicolas Coletta in CSC. If this were another isp I would have been given the runabout and it would have taken ages.

Anyway, can someone here from f9 please pass on my thanks to Nicolas.

Cheers

Spid
5 REPLIES
N/A

Re: Allow text input for feedback when closing a ticket

Quote
Why not provide a text input for feedback when closing a ticket instead of just giving a star rating. I raised a ticket and it was resolved in record time by Nicolas Coletta in CSC. If this were another isp I would have been given the runabout and it would have taken ages.

Anyway, can someone here from f9 please pass on my thanks to Nicolas.

Cheers

Spid


Hello,

I think thats not a bad idea, what you could have is a option for a) just leave a rating b) leave a comment

J.
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Allow text input for feedback when closing a ticket

Hi there,

Thanks for your comments, I'll pass them on to Nick when I next see him.
N/A

Allow text input for feedback when closing a ticket

I agree you should be able to give some feedback on how good/bad support was, or if you tried something not mentioned by support to resolve the issue.

This way it will help F9 Support when dealing with similar issues from other customers.

regards
Mike
N/A

Allow text input for feedback when closing a ticket

This suggestion keeps being suggested!!

sometimes you want to justify the rating you have given the cs op.

Dan
N/A

Allow text input for feedback when closing a ticket

Quote
This suggestion keeps being suggested!!

sometimes you want to justify the rating you have given the cs op.

Dan


Very True! - Just lets hope that f9/plusnet start listening to their customers!