Before the upgrade, my speed was around 1500 KB download. After the upgrade, my speed is averaging 475 KB. It's been about 10 days now, and I haven't seen it improve (expect marginally, when it started at 425). Yet, according to my DSL Modem, it says it's connecting at 3712.
In reading some of the other forums, I ran the stable speed test from your website (http://portal.plus.net/my.html?action=stable_rate), and it gave me the following results:
Your High-speed Broadband Service
Your current broadband speed is 500 Kbps
Shouldn't this number be higher? Is this something that needs to be fixed with BT?
Run the new BT test >link< to find what profile you have at the exchange.
Forward this info etc in a ticket to PN explaining that you have waited 10 days.
Alternataively wait a few more days before doing it. Because it can take longer than 10 days for the BRAS to change.