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After house move only get 2MB and a lot of Bull fron Plusnet

DaveGila
Dabbler
Posts: 10
Registered: 30-07-2007

After house move only get 2MB and a lot of Bull fron Plusnet

After house move I now only get 2MB and a lot of Bull from Plusnet. I quote

"Completed speed tests show that your connection speed is: none found. According to BT, this speed is within the limits of acceptable performance for broadband service. Kind Regards, Customer Support."

So a speed of "None Found" must mean something secret that only PlusNet can decipher.

My house is 50 meters from the exchange that I can see from my window. My modem is plugged into the main incoming BT socket.
The BT engineer who came to check my overhead cable said "You will get 8MB no problem because you are so close to the exchange.

Can someone (especially the moderator) tell me if 2MB from a 8MB exchange is acceptable?

Regards,
Dave
9 REPLIES
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

After house move only get 2MB and a lot of Bull fron Plusnet

What are your line stats?

Neil
DaveGila
Dabbler
Posts: 10
Registered: 30-07-2007

After house move only get 2MB and a lot of Bull fron Plusnet

Hi Thanks for replying.
How do I find my line stats?
Dave
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

After house move only get 2MB and a lot of Bull fron Plusnet

That will depend upon your ADSL modem/router. The user guide should tell you how to view them - you're looking for SNR(Signal to Noise Ratio) and Attenuation.

If you can't find these, post the make and model of your modem/router, and someone else who's using the some model should be able to point the right direction.

Neil
DaveGila
Dabbler
Posts: 10
Registered: 30-07-2007

After house move only get 2MB and a lot of Bull fron Plusnet

Hi, Router is an Orego ASR 8400.
Here are the stats:
Showtime Firmware Version: 3.30
Line State: SHOWTIME
Modulation: G.dmt
Annex Mode: ANNEX_A
Startup Attempts: 2
Max Tx Power: -38 dBm/Hz
CO Vendor: TEXAS_INSTRUMENTS
Elaspsed Time: 0 days 1 hours 45 minutes 43 seconds


Downstream

Upstream

SNR Margin 14.7 24.0 dB
Line Attenuation 3.8 4.0 dB
Errored Seconds 0 1
Loss of Signal 1 1
Loss of Frame 0 0
CRC Errors 0 0
Data Rate 8128 448 kbps
Latency FAST FAST

Thanks,
Dave
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

After house move only get 2MB and a lot of Bull fron Plusnet

OK, those are good stats, and you're modem is syncing at the maximum residential MaxDSL rates. So, in that respect all is well.

Therefore, to answer your original question, no - I'd expect higher rates than 2Mb once all is settled.

How long have you been Maxed?

Do you get 2Mb at all times?

How are you testing your speed?

What are PlusNet reporting
http://www.plus.net/my.html?action=stable_rate?

Regards, Neil[/url]
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

After house move only get 2MB and a lot of Bull fron Plusnet

Hi,

Your sync speed is showing as being 8Mbps

Quote
Data Rate 8128 448 kbps


I should note that throughput speeds are a very different kettle of fish to the sync speed and whether or not you'll see any faster throughput will depend on other factors in particular contention at the local exchange.

If the house move's only just complete then there will be initial 10-14 day period too for the line to create an MSR and for the BRAS to update.
DaveGila
Dabbler
Posts: 10
Registered: 30-07-2007

After house move only get 2MB and a lot of Bull fron Plusnet

Hi and Thanks for all your help. Yes I have only just moved a few days ago. i always get 2MB showing on the PlusNet speed test. I'll see how it is in a couple of weeks time.
Regards,
Dave
kjaerligkatt
Grafter
Posts: 411
Registered: 02-09-2007

After house move only get 2MB and a lot of Bull fron Plusnet

Yes, it's too soon to come to any conclusions.

I've had a stable 8Mb connection since May, and can get 6.5Mb at quite times, but at peak times it's more like 2.5Mb, and sometimes much lower.

Neil
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

After house move only get 2MB and a lot of Bull fron Plusnet

I'd expect it to increase in a few days, the BRAS has probably been set at 2Mbps for some reason, once the system realises it should be higher it'll update, but one of the problems with Max is that this doesn't always happen is quick as it should, particularly with stable lines.