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Advance Notice of D/D payment

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Advance Notice of D/D payment

I get the email to tell me when payment is going out, my payment goes out on the 9th usually and lo what did I get today??

Your username: johnss99
Company name: N/A

* Advance notice of your Direct Debit payment *

Dear Peter Johnson,

This advance notice is to inform you that payment of £21.99, for your
PlusNet Internet account will soon be taken, on or after 09/05/2006. This
email is for your information only, as no action is necessary on your part
to complete this payment.

bit late really LOL




Peter
6 REPLIES
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Advance Notice of D/D payment

No doubt even that has suffered from the current email delays.

Maybe they'll delay the payment accordingly :lol:
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Advance Notice of D/D payment

all systems go dowqn why dont the payment systems ever go down lol...

wouldnt mind if payment systems go down for few weeks and we dnt end up paying for that few weeks :roll:
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Advance Notice of D/D payment

Since they didn't actually give you the required notice, doesn't that mean they shouldn't take it?
I know its only theoretical, but it is a demonstration of the problems relying on e-mail as a communication method.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Advance Notice of D/D payment

I think you ought to kick up a fuss about taking the money before giving you the warning - perhaps they might start to give more effort to sorting the email delays than they seem to be giving at present.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Advance Notice of D/D payment

yeah I always thought advance warning emails of this description should be sent a minimum of 3 days before the due date to withdraw funds? so if its due on the 9th the date to let the customer know is the 6th etc!

Anyone from the CS, Comms team like to add their tuppence!?!?!



Thanks a lot, not after a bitch or moan just want to know whats the policy!?!?



Peter
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Advance Notice of D/D payment

Have you looked in the headers of the email you received? It was probably sent at the normal time, but as the email system is totally borked at present...
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)