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Admin/cancel ticket

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Admin/cancel ticket

I raised a ticket due to not being able to get online.

It has come back online now.
No need for a line check

ticket number is 17015503
4 REPLIES
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Admin/cancel ticket

In which case, goto the link:contact us section (link provided, or accessablefrom the HELP link above), and close the ticket yourself.

PlusNet do not have the ability to close tickets customers have raised themselves, unless they go unanswered for 10 days after PlusNet reply.
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Admin/cancel ticket

it was raised via customer support which means i cant close it as i have tried.

I added to the ticket but wanted to give some warning before they waste there time.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

Admin/cancel ticket

OK, so the CSC Agent raised the ticket. To be honest, if you have appended the ticket to mention that you have now sorted the issue, that will be good enough.
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Admin/cancel ticket

No probs was just making sure would it not be a good idea to allow us to close the ticket even if it is done via the support ppl?