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Activation Fee: Move my Broadband

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Activation Fee: Move my Broadband

Is there an explanation why another activation fee has to be paid when moving ADSL to a new address? i.e when moving house.

With a simple BT telephone line if the house your are moving to have an existing BT line then not installation fee is payable.

So if the house you are moving to already has adsl why should an activation fee be charged?
3 REPLIES
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Activation Fee: Move my Broadband

Because work is needed in the exchange to transfer the service and BT charge for it.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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Activation Fee: Move my Broadband

So why is migration is free? Please bear in mind that I specified that the house moving to already has ADSL and this house could already be on PlusNet.


Quote
Because work is needed in the exchange to transfer the service and BT charge for it.
csogilvie
Grafter
Posts: 5,852
Registered: 04-04-2007

Activation Fee: Move my Broadband

Migration doesn't involve work at the exchange.

The house you are moving to may have ADSL just now, but as soon as the current occupant cancels the phone line with BT, or changes the details like the name, ADSL will be cancelled - the same with your current premises.