It would appear my account has been 'de-activated' causing our web pages on the ccgi server not to be displayed.
There is a credit card on record for the account which has not been automatically debited.
Plusnet have not contacted me to say there is a problem with the card OR that the account has been deactivated.
This is extremely frustrating.
I have reactivated the account from the portal and the following comment has been created:
"User has used portal reactivation. The outstanding amount (0.00) is not equal to the normal account payment (11.74)"
Meantime our website is still not working. We are trying to run a business.
I have submitted a support ticket which I am informed will take 9 hours to respond to and also spent an hour on hold trying to speak to customer service. It comes as little surprise that I can get throught to plus net sales within 2 minutes.
We have been with plusnet for 6 years and it appears the levels of performance and customer service are disappearing down the drain.