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ADSL connectivity are issues still persisting?

Community Veteran
Posts: 2,322
Registered: 01-08-2007

ADSL connectivity are issues still persisting?

Just a quick question....

Ive been attempting to help my mother over the phone with connectivity issues.

She is on BB+, and her router is connecting and authenticating ok - receiving an IP address from Plusnet.

but no traffic flow, inbound or outbound. When trying a tracert to her ip as reported by the router: the last two hops before time out are:

9 23ms 35ms 11ms ge0-0-0-22.ptn-gw1.plus.net [212.159.4.1]
10 14ms 17ms 43ms gi1-0-103.ptn-ag1.plus.net [84.92.3.19]


When my mother tries to tracert to my address here - the last hop is to 193.203.5.18 (torch-gw-a.lonap.net) before timing out..

Is there a routing issue inside PN at the moment?

Ta,
Chris.
4 REPLIES
Community Veteran
Posts: 2,322
Registered: 01-08-2007

ADSL connectivity are issues still persisting?

According to the list the area code we are in should not have been afected by the bt outage, and we have turned off and restarted the router, as per the PN outage earlier.

Anything else persisting?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

ADSL connectivity are issues still persisting?

We've seen some DNS issues. Can you confirm what DNS servier addresses your router is picking up?
Community Veteran
Posts: 2,322
Registered: 01-08-2007

ADSL connectivity are issues still persisting?

Hi the DNS servers being allocated are:

212.159.6.9
212.159.6.10

her tracert is stopping at 193.203.5.18 (torch-gw-a.lonap.net)

Although mine to her goes past this one (or one I assume is nearby) on the way out 193.203.5.154 (lonap-gw1.plus.net)

I dont know anyone else on the same exchange (Clay cross) to check so cant rule out some spotty brat with noting better to do on an inset day than set fire to it. :lol:
James
Grafter
Posts: 21,036
Registered: 04-04-2007

ADSL connectivity are issues still persisting?

Suspect that this is related to the data transfer issue we're currently working on resolving.