I would like to say a big thank you to Plusnet for the fantastic customer service. I phoned up last night to enquire about regrading my account and include email virus protection and anti spam. After speaking to a really helpful person and following the information given, my account was upgraded the same evening. Also by coincedence my account was also upgraded to 2Mb the same evening, I was advised to wait a while rather than pay the £14.99 charge, good job I did wait as I would of wasted my money. Its really nice to deal with such an honest ISP.
The free upgrade too 2Mb is really worth the wait. I am now getting a download speed of 233 Kbs over four times the old speed. The £21.99 I pay for the service is great value for money, I have found cheaper but with a restricted download allowance & very poor customer service.