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A quick question

RfC2k7
Dabbler
Posts: 13
Registered: 30-09-2007

A quick question

Just migrated yesterday (3-7-06) to plusnet from pipex 2mb to premier option 1up to 8mb, but im still on 2mb.
I would like to know if i have to wait for speed upgrade, as im not so sure with the recent announcement about maxdsl
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

A quick question

Hi,

Did you select the option the to "Change to maximum speed" during the signup process? If so the order will be in place to do this, if not then for the time being you would need to wait until we start the regrade programme again.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

A quick question

Hi

I have answered your ticket and updated your account.
RfC2k7
Dabbler
Posts: 13
Registered: 30-09-2007

A quick question

It's fine now, i raised a question in help assistant, got an answer 30 mins later.

Dear Mr Woodside,
Please accept our apologies, there was a problem with the automated order system which did not take into account your request for MaxDSL.

A modify order has now been placed to place you on the upto 8MB service.

Regards,
Mand Beckett

To administer your account and for all your help and support requirements visit http://portal.plus.net/index_nlp.html.

I also got a phone call saying this and that the regrade would go through tomorrow. Must say im pretty happy to get answer so quick.