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A User who has been without access since 7th July

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A User who has been without access since 7th July

Can anyone help in this matter?

My internet connection was lost on the 7th July and I have been fighting to get it back since. I have raised a ticket, talked to BT been told that all is OK. I have used an old router, replaced the new router and I'm still having problems even getting a connection. The modem says I have a 4 MB down link and a 448K up link but no internet connection. PlusNet have not responded to my question for some days. I presume I have been switched over to the new service that has been mentioned by others. I am also seeking a refund on the money I have paid. Does anyone have a direct e-mail address to their support department?

I am very tempted to switch to another supplier can anyone recommend someone?

Kind Regards,

Chris PJ
7 REPLIES
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A User who has been without access since 7th July

Even AOL looks tempting at the moment! :shock:
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Still Waiting for a response

My ticket ID is: 19907583

The last time anyone responded to me was: 2:56pm, Tuesday 1st August 2006

How can I esculate this?

Hopeful,

Chris PJ
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Still no response

Well still waiting for PN to respond to my last entry.

Can anyone please provide an e-mail address so I can nag please!

cpj
Community Veteran
Posts: 14,469
Registered: 30-07-2007

A User who has been without access since 7th July

Send an email including your username, a ticket ID and brief description of your problem to comms@commsteam.plus.com
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A Response

Thanks for the e-mail address posting - I have had a reply so things might be looking brighter :-)

cpj
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Still no Internet access

Well I'm still without access!

I have had my line downgraded to 2Mb still no joy!
I have changed the router settings to modem only, so not username etc. I get connected and I get internet light on modem, but I can't access because I have no DNS or IP address! Anyone else run into this problem?
cpj
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I give up!

Well I am still without access.
I am now having to go elsewhere, I thought Option 2 with BT.

Will have ask PlusNet for a MAC?

cpj