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9pm - Gaming pings absolultely ridiculous as usual

benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Ok.
I reported this yesterday at around the same time (even though on the announcements screen its said that gaming times were fixed).

One of the mods said that the tech guy had found a problem and fixed it.

Tried again tonight. Rubbish speeds yet again.
This is consistant now since christmas.
I am getting incredibly peaved.

Last night someone told me to run a tracert. I was too late by then to do it though.

Here's one I've just done. This is on the server with the lowest ping I could find. It reported 140 in the game browser:


C:\Documents and Settings\AntB>tracert 217.158.176.40

Tracing route to power.eliteserv.co.uk [217.158.176.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [192.168.1.1]
2 201 ms 202 ms 185 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 200 ms 198 ms 198 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]
4 207 ms 215 ms 212 ms ge0-0-0-22.pte-gw1.plus.net [212.159.4.9]
5 258 ms 243 ms 253 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 235 ms 233 ms 242 ms ge-1-0-0-10-telee-peleg.router.clara.net [212.15
9.1.69]
7 214 ms 188 ms 213 ms t40-cr1-ge-5-0.router.uk.clara.net [195.8.86.149
]
8 171 ms 182 ms 170 ms th-br1-ge-7-1.router.uk.clara.net [195.8.68.118]

9 227 ms 202 ms 215 ms t6-cr1-ge-2-2.router.uk.clara.net [195.157.7.54]

10 232 ms 230 ms 195 ms gs-cr2-ge-2-2.router.uk.clara.net [195.8.68.253]

11 223 ms 218 ms 201 ms gs-ar2-gw-7-1.switch.uk.clara.net [195.8.86.42]

12 214 ms 208 ms 210 ms gs-ar1.switch.uk.clara.net [195.8.86.51]
13 211 ms 189 ms 185 ms power.eliteserv.co.uk [217.158.176.40]

Trace complete.


This time, if a techy magically fixes it. I want to know exactly what the issue was.
43 REPLIES
Community Veteran
Posts: 38,208
Thanks: 898
Fixes: 54
Registered: 15-06-2007

9pm - Gaming pings absolultely ridiculous as usual

Just as a check I ran three consecutive checks from a 1MB PAYG account.
Tracing route to power.eliteserv.co.uk [217.158.176.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 47 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 21 ms 20 ms 18 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 19 ms 52 ms 19 ms ge0-0-0-22.pte-gw1.plus.net [212.159.4.9]
5 18 ms 18 ms 19 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 151 ms 208 ms 199 ms ge-1-0-0-10-telee-peleg.router.clara.net [212.159.1.69]
7 21 ms 22 ms 23 ms t40-cr1-ge-5-0.router.uk.clara.net [195.8.86.149]
8 20 ms 22 ms 22 ms t40-cr2-ge-5-0.router.uk.clara.net [195.8.86.162]
9 24 ms 21 ms 21 ms g1-2.tcl2-cr1.router.uk.clara.net [195.157.6.22]
10 20 ms 22 ms 21 ms g1-0.tcl2-cr2.router.uk.clara.net [195.157.6.42]
11 22 ms 24 ms 23 ms gs-cr1-ge-2-1.router.uk.clara.net [195.8.68.109]
12 23 ms 21 ms 20 ms gs-ar1-ge-1-1.router.uk.clara.net [80.168.0.142]
13 74 ms 56 ms 46 ms power.eliteserv.co.uk [217.158.176.40]

Trace complete.

Tracing route to power.eliteserv.co.uk [217.158.176.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 19 ms 19 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 108 ms 19 ms 19 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 19 ms 18 ms 19 ms ge0-0-0-22.pte-gw1.plus.net [212.159.4.9]
5 20 ms 19 ms 19 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 19 ms 20 ms 21 ms ge-1-0-0-10-telee-peleg.router.clara.net [212.159.1.69]
7 21 ms 24 ms 21 ms t40-cr1-ge-5-0.router.uk.clara.net [195.8.86.149]
8 * 20 ms 21 ms t40-cr2-ge-5-0.router.uk.clara.net [195.8.86.162]
9 21 ms 22 ms 23 ms g1-2.tcl2-cr1.router.uk.clara.net [195.157.6.22]
10 23 ms 24 ms 20 ms g1-0.tcl2-cr2.router.uk.clara.net [195.157.6.42]
11 22 ms 22 ms 22 ms gs-cr1-ge-2-1.router.uk.clara.net [195.8.68.109]
12 22 ms 21 ms 21 ms gs-ar1-ge-1-1.router.uk.clara.net [80.168.0.142]
13 20 ms 24 ms 20 ms power.eliteserv.co.uk [217.158.176.40]

Trace complete.

Tracing route to power.eliteserv.co.uk [217.158.176.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 25 ms lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
3 19 ms 18 ms 19 ms ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
4 19 ms 19 ms 18 ms ge0-0-0-22.pte-gw1.plus.net [212.159.4.9]
5 19 ms 19 ms 18 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 19 ms 21 ms 21 ms ge-1-0-0-10-telee-peleg.router.clara.net [212.159.1.69]
7 24 ms 23 ms 22 ms t40-cr1-ge-5-0.router.uk.clara.net [195.8.86.149]
8 21 ms 22 ms 22 ms t40-cr2-ge-5-0.router.uk.clara.net [195.8.86.162]
9 21 ms 24 ms 22 ms g1-2.tcl2-cr1.router.uk.clara.net [195.157.6.22]
10 20 ms 20 ms 20 ms g1-0.tcl2-cr2.router.uk.clara.net [195.157.6.42]
11 22 ms 22 ms 21 ms gs-cr1-ge-2-1.router.uk.clara.net [195.8.68.109]
12 25 ms 22 ms 21 ms gs-ar1-ge-1-1.router.uk.clara.net [80.168.0.142]
13 21 ms 22 ms 25 ms power.eliteserv.co.uk [217.158.176.40]

Trace complete.
I don't see any problems within PlusNet but perhaps other, more experienced, users can comment
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Is PAYG pay as you go?
I'm on premier.

Maybe they dont limit you PAYG guys, because if you download loads, they get more cash?

Gosh, I'm getting cynical in my old age.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

9pm - Gaming pings absolultely ridiculous as usual

Hi,

The first hop is showing ping times of 200ms, which I would say is very high from what I would normally expect from an ADSL line. It also shows that the problem you are seeing is a different problem to the problem other people have been seeing this month because the problem only affected the ingame traffic and outside the game ping times were normal.

Can you run a couple of speedtests too to see if your speeds affected as well?

Try the one on our portal under connection settings and the one on ADSLGuide as that reports upload speeds too.

If they are both low speeds try the BT Speedtest as well

http://usertools.plus.net/tutorials/id/27

as that will help us to pinpoint where the problem is occuring.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Hi.

The Plusnet speed test = 1.66 Mbps

ADSLguide test (actual) = 1471 down 239 up

Not sure about running that BT test. Seems a bit complicated to me & I'm worried about never being able to get back online again afterward.

I tried doing a tracert again just now & the results are very similar to before.
I've noticed web browsing is very slow as well since xmas.

If I download files from webpages, the speeds seem okay (but, they're rubbish on p2p, but lets not get into that, apart from I have no p2p running while trying to game).

Is a BT speed test going to tell you anything more. I'd really prefer not to mess about with the router.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

While I've been hanging around on here, I've been running pings to that server every 5 minutes or so.

Just now, the time has come down to 47ms.
Note that when I did the speed tests, the ping was still 140 odd.

Here's a tracert now incase it helps:

1 <1 ms <1 ms <1 ms . [192.168.1.1]
2 67 ms 67 ms 67 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 29 ms 55 ms 33 ms ge0-0-0-103.ptn-gw2.plus.net [84.92.3.18]
4 27 ms 28 ms 26 ms ge0-0-0-22.pte-gw1.plus.net [212.159.4.9]
5 27 ms 27 ms 28 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 27 ms 29 ms 30 ms ge-1-0-0-10-telee-peleg.router.clara.net [212.15
9.1.69]
7 38 ms 40 ms 37 ms t40-cr1-ge-5-0.router.uk.clara.net [195.8.86.149
]
8 52 ms 67 ms 48 ms th-br1-ge-7-1.router.uk.clara.net [195.8.68.118]

9 40 ms 36 ms 33 ms t6-cr1-ge-2-2.router.uk.clara.net [195.157.7.54]

10 29 ms 29 ms 30 ms gs-cr2-ge-2-2.router.uk.clara.net [195.8.68.253]

11 31 ms 31 ms 35 ms gs-ar2-gw-7-1.switch.uk.clara.net [195.8.86.42]

12 37 ms 33 ms 30 ms gs-ar1.switch.uk.clara.net [195.8.86.51]
13 28 ms 28 ms 34 ms power.eliteserv.co.uk [217.158.176.40]

Trace complete.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Ok.
It's back in the hundreds again now:

Reply from 217.158.176.40: bytes=32 time=157ms TTL=116
Reply from 217.158.176.40: bytes=32 time=164ms TTL=116
Reply from 217.158.176.40: bytes=32 time=170ms TTL=116
Reply from 217.158.176.40: bytes=32 time=195ms TTL=116
Reply from 217.158.176.40: bytes=32 time=216ms TTL=116
Reply from 217.158.176.40: bytes=32 time=213ms TTL=116
Reply from 217.158.176.40: bytes=32 time=173ms TTL=116
Reply from 217.158.176.40: bytes=32 time=159ms TTL=116
Reply from 217.158.176.40: bytes=32 time=138ms TTL=116
Reply from 217.158.176.40: bytes=32 time=101ms TTL=116
Reply from 217.158.176.40: bytes=32 time=113ms TTL=116
Reply from 217.158.176.40: bytes=32 time=127ms TTL=116
Reply from 217.158.176.40: bytes=32 time=108ms TTL=116
Reply from 217.158.176.40: bytes=32 time=92ms TTL=116

Man. This sucks.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

So, is anyone looking at this?
N/A

9pm - Gaming pings absolultely ridiculous as usual

This is being looked at and is treated as a high priority by Plus Net.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Hi Mark,

Really appreciated.

Cheers.
N/A

9pm - Gaming pings absolultely ridiculous as usual

High pings. Any word yet?


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| www.routerlogin.com - 0 | 157 | 157 | 0 | 0 | 60 | 0 |
| lo0-homesurf.ptn-ag1.plus.net - 0 | 157 | 157 | 0 | 79 | 220 | 110 |
| ge0-0-0-105.ptn-gw2.plus.net - 0 | 157 | 157 | 0 | 79 | 170 | 110 |
| gi1-1-22.ptn-gw5.plus.net - 0 | 157 | 157 | 0 | 78 | 270 | 110 |
| lonap1.multiplay.co.uk - 0 | 157 | 157 | 0 | 82 | 270 | 110 |
| carbon.no-servers.net - 0 | 157 | 156 | 0 | 81 | 220 | 50 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
N/A

9pm - Gaming pings absolultely ridiculous as usual

Don't have any tracerts to paste, but I've done a few speedtests. Peak time in game pings have been incredibly slow for over a month now. BT came out with 700kbps and adslguide came out with 366. Will do a few tracerts later, but this is just ridiculous.

-Menno
N/A

9pm - Gaming pings absolultely ridiculous as usual

These ping times and whatnot. Would they cause the action to grind to a halt when things get active on screen?
N/A

9pm - Gaming pings absolultely ridiculous as usual

Depends on what you mean exactly. The rest of the server isn't affected but it affects your gameplay dramatically up to the point of making it impossible to play.

Effectively updates on whats happening in the game environment and updates on what the client is doing don't get communicated between two in time.
benskia
Grafter
Posts: 108
Registered: 17-09-2007

9pm - Gaming pings absolultely ridiculous as usual

Hello.
Well, tonight has seen a vast improvement.
I'd love to know if something has been fixed (And indeed, what was fixed), or if its just a fluke.

Any ideas - pcsni or dtomlinson?

I'll keep an eye on it & post back on here over the next few days.
Let you know how it seems.