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8mb upgrade?

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8mb upgrade?

For the last 6 weeks or so, or even more , plusnet have told me my upgrade to 8mb was being actioned or was complete. I have been rebooting my router twice a day like an idiot to obtain the new speeds yet highspeed broadband section and speedtests still show me only having 2mb! It seems my upgrade has not gone through at all. My billing says I am on 8mb, what is going on?

Thanks

Christine
1 REPLY
Community Veteran
Posts: 1,850
Registered: 04-04-2007

8mb upgrade?

Hi there.

Could you let me know what speed your modem or router is synching at. According to the information we have, you should be on MAX and synching between 4 and 8 Mb.

If this is not the case then let us know and we'll raise it to BT and get it fixed.