I signed up in mid July for a new broadband connection with Plusnet. 8 weeks later Plusnet have still not connected me, despite having taken my connection payment 6 weeks ago.
A week after raising this with customer support I have still not been given any info as to what is happening. My account page has been sitting at "awaiting BT connection" for 6 weeks now!
I'm not even a customer yet and my overriding impression of Plusnet is of an incompetent company with appalling customer support. Do you think I should bail and ask for a refund and move to another ISP?