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5 weeks and No Update on outstanding ticket

halfchan
Grafter
Posts: 82
Registered: 05-08-2007

5 weeks and No Update on outstanding ticket

I have been waiting now for 5 weeks for an update and explaination on ticket 19684423. The speed problem seems to have been fixed for a couple of weeks but I would like to know what was done to solve it. Do PN even know?
3 REPLIES
halfchan
Grafter
Posts: 82
Registered: 05-08-2007

5 weeks and No Update on outstanding ticket

Thank you PN for updating my ticket but I still do not know why my connection was so poor for so long. Please review my replies to tickets and give me an explaination.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

5 weeks and No Update on outstanding ticket

Hi,

I've replied to yoru ticket, but unfortunately can't say much more than there was a problem with some of the equipment at your local exchange which was causing the problem.
halfchan
Grafter
Posts: 82
Registered: 05-08-2007

5 weeks and No Update on outstanding ticket

Thank you Dave, much appreciated