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4th day still no ADSL

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4th day still no ADSL

Has anyone else on Plusnet had a line not synching on Plusnet adsl, I saw one Plusnet user who posted on uk.telecom.broadband that so far (ie 14 days and still not sorted by BT) is this the sort of time period i can expect before my line synch problem is rectified by BT?

That is if it is rectified one poor user (he wasnt Plusnet) ended up having BT coming back to him telling him he couldnt have ADSL after having it successfully for three weeks and passing the original line tests.


Alistair
8 REPLIES
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RE: 4th day still no ADSL

Hi Alistair,

Regarding your problem, this is still in BT's hands, thanks for your patience.

Regards,
Mike

--
| Mike Grice.....................Unmetered & ADSL solutions
| Customer Support......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: 4th day still no ADSL

I know it is Mike, this is what worries me Smiley


Ali
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RE: 4th day still no ADSL

> I know it is Mike, this is what worries me Smiley
>
>
> Ali

Hi Ali,

I've just called BT Broadband Repair, I've updated the ticket with the info.

Regards,
Mike

--
| Mike Grice.....................Unmetered & ADSL solutions
| Customer Support......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: 4th day still no ADSL

Thanks Mike
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RE: 4th day still no ADSL

> Thanks Mike

No worries. Drop me an email tomorrow (I work 3pm-midnight) and I'll get you an update.

Regards,
Mike

--
| Mike Grice.....................Unmetered & ADSL solutions
| Customer Support......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
N/A

RE: 4th day still no ADSL

> Has anyone else on Plusnet had a line not synching on Plusnet adsl, I saw one Plusnet user who posted on uk.telecom.broadband that so far (ie 14 days and still not sorted by BT) is this the sort of time period i can expect before my line synch problem is rectified by BT?
>
> That is if it is rectified one poor user (he wasnt Plusnet) ended up having BT coming back to him telling him he couldnt have ADSL after having it successfully for three weeks and passing the original line tests.
>
>
> Alistair

Hi Alistair,

I've just signed up for ADSL, so to speak. So far so bad!!! I had a job finding someone to sell me an ADSL modem (this shouldn't happen) Then when they did sell me one, I was told they didn't sell splitters (After angrily complaining to Plusnet, they put me in touch with another company who were far more helpful and I now have splitters on the way. I sincerely hope that there are absolutely no problems with the line. My patience, I'm sure, is not as good as yours and I will cancel ADSL if I have any more problems. The whole idea of ADSL is to make things quick and easy, not long laborious and cumbersome. ADSL INDUSTRY BUCK YOUR IDEAS UP FAST!!! OR ELSE, LOOSE BUSINESS QUICKLY!!!

N/A

RE: 4th day still no ADSL

Hi there,

I can understand your frustration, in the UK, ADSL is a very new technology as a country-wide infrastructure, rest assured once past the initial teething troubles it will be as promised. BT plan over the next few years to make ADSL the base of many services including on demand voice, video and data, the ADSL you see here is just the start. The technology must mature rapidly over the near future if this strategy is to succeed.

Regards,
Mike

--
| Mike Grice.....................Unmetered & ADSL solutions
| Customer Support......................for Home & Business
| PlusNet Technologies Ltd..........@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
Firejack
Grafter
Posts: 921
Registered: 26-06-2007

RE: 4th day still no ADSL

Where did you buy your equipment from Ian? I used http://www.solwise.co.uk/ to purchase my DSL Router and Splitters. They where amazing!!! 21 hours after placing my order it was delivered to my door step!!!!

Later.