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£49.99 original 20:1 variant ?????

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£49.99 original 20:1 variant ?????

I am currently paying £49.99 per month for the service shown below. I was trying to find some information on the website regarding this service and if I am being provided with what I am paying for.

I should be on a 20:1 contention ration, however, due to my very low speeds during the evening I would have to question this.

Also, I cant find reference anymore to a £49.99 per month servce.

Does anyone else pay the same?

"This advance notice is to inform you that payment of £49.99, for your PlusNet Internet account will soon be taken, on or after 12/05/2006. This email is for your information only, as no action is necessary on your part to complete this payment.

Please note - It is important that your payment details are valid and you have sufficient funds in your account on 12/05/2006 as failure to do so will result in your PlusNet Broadband Home Premier 2Mb (Monthly Contract, No Modem) - Original - account being disabled."
15 REPLIES
Superuser
Superuser
Posts: 2,485
Thanks: 194
Fixes: 5
Registered: 06-04-2007

£49.99 original 20:1 variant ?????

Have you always payed £49.99, or is this one of the original 2Mb home packages that got provisioned at 20:1 because BT didn't have a 2Mb 50:1 packaged. Did it originally cost £39.99 and then you are now paying an extra £10 a month to keep it at 20:1 rather than be moved to 50:1?

Phil
willhome
Grafter
Posts: 272
Registered: 06-08-2007

£49.99 original 20:1 variant ?????

was it a busniess account or home account when you signed up?

because if it was home then on the plusnet you may well bbe 20:1 contention but on exchange side you will be 50:1 (bt side) and with everyone getting maxdsl they would explain your evening slow down
N/A

£49.99 original 20:1 variant ?????

I sued to pay £39.99, I then started paying £49.99

And its a residential package.

Am I paying an extra tenner for little or no gain? Does this package even exist anymore?
Superuser
Superuser
Posts: 2,485
Thanks: 194
Fixes: 5
Registered: 06-04-2007

£49.99 original 20:1 variant ?????

This package wont be available for new customers now, but there may be other customers like yourself still on it.

The only advantage of the extra £10 on top of the £39.99 is that once you have MaxDSL you will have twice the upload speed as it is an office product from BT. I think they also have priority over the BT network, but I don't know have effective that is now. I have no experience of it.

Phil
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

£49.99 original 20:1 variant ?????

The 20:1 varient packages, available in various flavors for the other account types that we offer, is a special case account in our systems. As mentioned above, when the 2mb connections were first offered by BT they were only offered as business lines, which we then passed on to you as a residential package. This is why in the past the 2mb Lite/PayG account used to cost more than the 1mb and 512k Lite/PayG offerings.

Last year we undertook a project to rectify this, and place everyone back on the correct 50:1 contention at the BT side, but at the same time also offered people the option to pay £10 a month more in order to cover the costs of remaining on a 20:1 line. The £49.99 Premier account is effectively the same as Premier Option 3, its just that you should have been placed on Max Premium when you were upgraded during April.

The majority of the time customers on a 20:1/Premium line should see good throughput, however if your exchange is heavilly utilised at peak times then you could well see some slowdown due to the way that BT configure their backhaul capacity from the exchange through to our network.
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£49.99 original 20:1 variant ?????

Interesting as my Router does show an upload rate of 800k and syncs and 7600 although my stable rate showing on plusnet is still 6000 after 8 days or so.

Interesting.
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£49.99 original 20:1 variant ?????

Quote
I sued to pay £39.99, I then started paying £49.99

And its a residential package.

Am I paying an extra tenner for little or no gain? Does this package even exist anymore?



You sued to pay £39.99HuhHuh Sued?!
JJ
Grafter
Posts: 229
Registered: 12-08-2007

£49.99 original 20:1 variant ?????

Shaggy I’m on the same package as you. ‘PlusNet Broadband Home Premier 2Mb - Original - original 20:1 variant’

There used to be a benefit that on a 20:1 connection; the ‘BT’ guaranteed minimum speeds were higher than on 50:1. Now I believe the only benefit is the higher upload speed.

Certanly looking at my speeds at peak times (like now) where typically I am getting anything between 2.5 and 3.5Mbps (BT speed test). Contention at the local exchange is the driving force.

I sync at 8128 down, 832 up

Best speed since I was upgraded was 6.5Mbps

Now settled to the 2.5 to 6.5 Mbps range

Is it worth the extra money… doubtful unless you need the higher upload speeds.

JohnH
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£49.99 original 20:1 variant ?????

Cheers for the info. And yes, I mean used Smiley
N/A

£49.99 original 20:1 variant ?????

Quote
Quote
I sued to pay £39.99, I then started paying £49.99

You sued to pay £39.99HuhHuh Sued?!


I think it safe to assume he meant "used"
nathan1111
Grafter
Posts: 57
Registered: 02-08-2007

£49.99 original 20:1 variant ?????

U should be paying £31.99 for the variant 20:1 package at the most, Hopefully by this post Pn will have sorted this out otherwise raise a ticket and say you want to be regraded to 20:1 Variant, Bt Ip Max Stream PREMIUM on Max DsL. Hopefully ull get (if u havent already) 8mb very soon, im stil waiting for mine.. My Downloads hav increased from 233kbps to 249kbs. Upload just increased slightly Jus make sure u pay no more than £31.99. If u still find that its quite slow even on 20:1 contention switch to BeThere internet Lol.

*Stil waiting for 8mb PlusNet* Sad
Superuser
Superuser
Posts: 2,485
Thanks: 194
Fixes: 5
Registered: 06-04-2007

£49.99 original 20:1 variant ?????

Where does £31.99 come from? The original package cost £39.99 and the option to stay on 20:1 was £10, which comes to the £49.99 as in the op.

Phil
ceridwen
Grafter
Posts: 937
Registered: 14-10-2007

£49.99 original 20:1 variant ?????

PN moved people from 20:1 products giving the option to remain on those for an extra £10 in July/August 2005.

However, PN introduced the (now superceded) up to 2Mbit, 4Mbit and 8Mbit products (priced at 21.99, 29.99, 39.99) back in April/May 2005.

So if you opted to move to the 21.99 in April/May and then opted to remain on 20:1 in July/August you would now be paying £31.99 for MaxDSL Premium.

Presumedly PN will still allow you to change between the current Option 1, 2, and 3 products whilst remaining on 20:1 for an extra £10 above the normal prices.

Matthew
Superuser
Superuser
Posts: 2,485
Thanks: 194
Fixes: 5
Registered: 06-04-2007

£49.99 original 20:1 variant ?????

Right cheers Matthew.

I thought the 2Mb customers lost their 20:1 if they regraded to the £21.99 or £29.99 accounts. I didn't follow those discussions too closely though as it didn't effect me.

Thanks

Phil