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2mb upgrade, again?

rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

2mb upgrade, again?

Well thanks to a +net whoosh test and Mr Saffron at ADSL Guide my line stats now show that my line has

The following level of service is available at your location:

You can receive 2Mbps ADSL
You can receive 1Mbps ADSL
You can receive 512Kbps ADSL
You can receive 256Kbps ADSL

My BT phone 'record' has now been updated. However my line was only upgraded to 1mb (which is how come I knew I wasn't getting 2mb). Will +net upgrade my line again or does this have to be done by BT?
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

2mb upgrade, again?

If the free regrade has already been done then it won't get picked up as part of the mop-up process, you'd need to raise a ticket and request a regrade be submitted.
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

2mb upgrade, again?

Thanks Dave. Do I submit a ticket to the technical support side, or where?
Am I asking them to contact BT to resubmit the regrade?

( [whisper mode on] this line 'speed altering' is all going very easily and well so far[/whisper mode off]....[fingers crossed mode on]! )
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

2mb upgrade, again?

There should be a regrade path on the Account Change path in Contact Us to follow, explain that you've had a free regrade to 1Mbps, but it should have been to 2Mbps and they should be able to arrange a free regrade for you.
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

2mb upgrade, again?

Thanks for the help Dave. Cool

Very speedy service from Plusnet and ADSL Guide - whoosh! Cheesy
Saturn
Grafter
Posts: 732
Registered: 30-07-2007

2mb upgrade, again?

Hold that whoosh until it's working :lol:
rammie1976
Grafter
Posts: 571
Registered: 02-09-2007

2mb upgrade, again?

Okay - whooo.. Tongue

But credit where its due Plusnet were quick with the test & answering the ticket, and now are processing my regrade! Cool

Now I've forgotten - how do I check what altitude I'm cruising at? Cheesy
daveyb
Grafter
Posts: 128
Registered: 04-08-2007

2mb upgrade, again?

Just a quick question for Dave T;

Any idea on how the mop-up process is progressing? I raised a ticket (number 17899125) to make sure I get caught up in the mop-up but just wondered since we are already half-way through November! :-)

Thanks for any info you can throw this way!

David
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

2mb upgrade, again?

As far as I know it's still on-going, I've seen quite a few regrades done in the past week, will ask if we can get a progress update from BT Wholesale.