I was sent an email back in February 2005 that I would be upgraded to 2mb in April 2005.
It is now June 2005 and still I have no upgrade.
I have now been told that I will get the upgrade some time this month, if I want the 2mb package straight away I have to pay £14.99.
Why do we have to wait for this upgrade or pay for it, when new members get it straight away?
You should read this http://portal.plus.net/central/forums/viewtopic.php?t=28885 Especially the part 3 of FAQ.
I joined in March so I'm not part of the bulk regrade.(My exchange was due in May)
You might not be part of the bulk regrade so you might have to wait longer....
Raise a ticket and find out is the best thing.