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2Mb upgrade, does it worth? BT limited speed. Who can help?

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2Mb upgrade, does it worth? BT limited speed. Who can help?

Hi there

I am on 2mb premier account, but I am only getting about 0.5mbps.
Before my migrating to PN I was on the 512 Kbps account and had the same speed.
This is pretty poor.

My router is detecting the line at 2mb
Up Stream 288 (Kbps.)
Down Stream 2272 (Kbps.)
It is very fast!

Just done the BT speed test and got 486 kilo bits per second. The speed was the same in the different time. There was no variation of the speed at all. The speed is simply limited at 512 Kbps by BT. Without BT limitation I could get 2 Mbps at least in off peak time.
The test results are next:
31/10/05 01:44:38 487Kb 217.47.166.153 Mozilla 5.0 Windows XP
31/10/05 01:11:28 488Kb 217.47.166.153 Mozilla 5.0 Windows XP
31/10/05 00:19:30 488Kb 217.47.166.153 Mozilla 5.0 Windows XP
30/10/05 20:20:53 485Kb 217.47.166.153 Mozilla 5.0 Windows XP

The Customer Support has refused to help me (ticket 17930769), I was told that speed is OK for BT. I paid 14.99 for the regradation and got absolutely nothing.
BT sells air.
Has anybody had the same problem? Can you help me to resolve this issue with BT?

Thanks
Igor
9 REPLIES
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Get the £14.99 refunded. If you can post us your line stats we could help futher.
Also your line may only support 512kbps but should support 1mb!
Best Wishes,
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

2Mb upgrade, does it worth? BT limited speed. Who can help?

You migrate over on like for like so if you were on 512 thats what you start with.
raise a Link:Contact us ticket and request that you are upgraded.
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Hi and welcome to the forums.

By the looks of your BT speed test, you could well be suffering from contention at your exchange. If, as your router suggests you have been provisioned at 2mb, then maybe Plus Net are throttleing your connection. This can happen if BT dont tell tham that you are on 2mb.

Enter you phone number here and see what the Exchange checker says about your exchange status.

If there is a problem at the exchange, you wont see much improvement until BT get around to fixing it.
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2Mb upgrade, does it worth? BT limited speed. Who can help?

I can understand contention but if doing a lot of tests there should be gaps especially at odd hours like late at night or early in the morning.
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Quote
I can understand contention but if doing a lot of tests there should be gaps especially at odd hours like late at night or early in the morning.


Couldnt agree more

In fainess some tests during the day would confirm this but contention should die down at 2 in the morning, unless she lives in an area designated for insomniacs!
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2Mb upgrade, does it worth? BT limited speed. Who can help?

I am beginning to think i live in an area of leecher insomniac whores Smiley
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Thats when the best time is to download p2p on this network Wink
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Quote
Get the £14.99 refunded. If you can post us your line stats we could help futher.
Also your line may only support 512kbps but should support 1mb!
Best Wishes,


Hi Stephen,

Thank you for your reply!

What information do you need to help me?

My router is synchronised at 2mb:
Up Stream 288 (Kbps.)
Down Stream 2272 (Kbps.)

The tests were taken in defferent time:
31/10/05 01:44:38 487Kb 217.47.166.153 Mozilla 5.0 Windows XP
31/10/05 01:11:28 488Kb 217.47.166.153 Mozilla 5.0 Windows XP
31/10/05 00:19:30 488Kb 217.47.166.153 Mozilla 5.0 Windows XP
30/10/05 20:20:53 485Kb 217.47.166.153 Mozilla 5.0 Windows XP

I have checked my exchange status (Wanstead), it was OK.
I am just 1.5 miles away from the exchange.

The signal is very strong, SNR = 28-30 dB

Regards,
Igor(he)[/img]
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2Mb upgrade, does it worth? BT limited speed. Who can help?

Hi igoryusha

Try the speed tests useing internet explorer instead of mozilla to see if theres any difference,

also logon on to the site below and go to tcp/ip analyser on the left handside and run that test might help solve it

http://www.speedguide.net/

thanks