cancel
Showing results for 
Search instead for 
Did you mean: 

21.99 bought huge disappontment.

N/A

21.99 bought huge disappontment.

Hi there,
I am another user who has been put restriction on the p2p usage. Meanwhile, it is really hard to find so many negative feedbacks on an ISP's forum. What it really means plusnet is going down somewhere.

TO WHOM IT CONCERN:

I am really frustrated by your message. I also suspect the elegibility of your action on restricting my usage of the broadband service.

I have looked around the Internet and compared your policy of fair use with others. With your price, your one year contract with fine of leaving (supposed to be free connection and modem fees. but it is not really. ) and your fair use limit , I can say your service is worst, in my opinion. You can go Tiscali and have a look yourself.

By this way, you will loose customers and spread bad reputations. That is not the way of doing proper business. I am paying 21 pounds is trying to gain bigger volumes of downloading. Suppose you have 1:30 congestion rate, but you set up a limit for 100G , then what is the point of 1:30? People will turn to 1:50 but without a limit like Tiscali. Things are as simple as that. Moreover, your peak time is longer than theirs. All in one word, custmers are not idiot. They are being fooled one, they will never trust you again.

I hope this email can get to your policy decision makers. Unless you just want to one year business with your customers, you should change your policy on this fair usage. If what you said is true (there is only a small number of people doing do), what is your worrying then?

I will stick to your policy though unwillingly, and hope to see some improvements soon. Worst scenario, I will leave after the one year contract and tell friends and more people what is really going on here.


Regards,

Disappointed Users,
18 REPLIES
Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Re: 21.99 bought huge disappontment.

Quote
Hi there,
I am another user who has been put restriction on the p2p usage. Meanwhile, it is really hard to find so many negative feedbacks on an ISP's forum. What it really means plusnet is going down somewhere.


Plusnet have made a lot of stupid idiotic - pick your word decisions over the past year and communications with their customers had signifcantly worsened after the departure of Ian Wild however communications now seem to be picking up again since the appointment of Stew Norriss to lead the Comms Team.

Quote
I also suspect the elegibility of your action on restricting my usage of the broadband service.


How much have you used (Peak and Off Peak) during the past month?

Quote
I have looked around the Internet and compared your policy of fair use with others.


It's not Fair Use Policy - It's Sustainable Usage Policy :razz: ;-) - Same difference I know, but they get all upset if you use the wrong term ;-)

Quote
With your price, your one year contract with fine of leaving (supposed to be free connection and modem fees. but it is not really. )


There's no such thing as a free lunch. I take it you don't read the terms of any service or offer you sign up to?

Quote
I can say your service is worst, in my opinion. You can go Tiscali and have a look yourself.


What do you find better about tiscali than PN?

Quote
By this way, you will loose customers and spread bad reputations. That is not the way of doing proper business. I am paying 21 pounds is trying to gain bigger volumes of downloading. Suppose you have 1:30 congestion rate, but you set up a limit for 100G , then what is the point of 1:30? People will turn to 1:50 but without a limit like Tiscali.


Tiscali's unlimited claim is completely and utterly false. They have a limit - they just don't say it. No ISP can be truely unlimited on a contented service such as this.

Could you work out precisley what using your connection at 1/30th of your line speed 24/7 for a month you would be able to download, I'm not 100% sure but I reckon it's less than 100GB ;-)

Quote
Moreover, your peak time is longer than theirs. All in one word, custmers are not idiot. They are being fooled one, they will never trust you again.


Plusnet's Peak time is when plusnets network is busy.

Quote
I hope this email can get to your policy decision makers. Unless you just want to one year business with your customers, you should change your policy on this fair usage. If what you said is true (there is only a small number of people doing do), what is your worrying then?


The Comms team feed back to management every day ;-)
N/A

21.99 bought huge disappontment.

Here is a snip of tiscali's Terms and condition:

"The speed affected customers experience when downloading at peak hours will therefore depend on what these customers are doing. ...If on the other hand they are using Peer to Peer or file sharing software they will experience slow broadband speed. Outside of peak hours, no restrictions will apply. "

But in PN, you even count my off-peak time download. How come? Your price is higher (21.99 ) than theirs 17.99, however, the restriction is tigher. Will any customer like it?

Quote
"Tiscali's unlimited claim is completely and utterly false. They have a limit - they just don't say it. No ISP can be truely unlimited on a contented service such as this.

"
but at least checking agaist their terms and condition, their customers have an unlimited off-peak time usage, which is quite nice. I don't expect a free lunch, but no one will be comfi to pay an AUDI A6's price for a Ford Escort.

I had 150G down/upload usage last month. It is over the 100G limit. I just feel this is not worth £21.99.


In fact, when did the Sustainable Usage Policy come to effect? If it did after I had signed the contract, I should have the right to cancel it without paying any extra fine. That leaving fine is a kind of trap.
N/A

21.99 bought huge disappontment.

tanghz well said.
LiamM
Grafter
Posts: 5,636
Registered: 12-08-2007

21.99 bought huge disappontment.

They may well have unlimited usage, but it's contended hugely.

A friend of mine is on Tiscali (silly fool) and regularly complains about how my broadband far outperforms his.
N/A

21.99 bought huge disappontment.

cheers, thedrys, hopefully our words can really reach to their decision makers.

There are certainly some happy customers who are not affected by such policy. and they would be happy to brag PN goodness. BUT the time will tell all who is the majority of the Valuable customer.

In fact, the people who are using P2P won't care too much about the price. They like to pay a little bit more for a freedomm but not a trap.

If PN lose these people, where is PN's future?

Sad :!:
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

21.99 bought huge disappontment.

We don't want to get rid of people who use P2P, however at the same time we can't let one application use a very large chunk of our available bandwidth for the benefit of only a minority of our customers whilst causing a detriment to the service delivered to the majority of our customers.
octafish
Grafter
Posts: 124
Registered: 24-05-2007

21.99 bought huge disappontment.

This P2P bandwidth thing has been worked to death over the last few months. PN have made a clear statement of their upcoming implentation strategy, can't we just leave it at that unless there's something REALLY new to say?....... Hope is a fine thing.

Steve
N/A

21.99 bought huge disappontment.

Quote
We don't want to get rid of people who use P2P, however at the same time we can't let one application use a very large chunk of our available bandwidth for the benefit of only a minority of our customers whilst causing a detriment to the service delivered to the majority of our customers.



Any proof of this detriment to the service never herd any one complaining who don't download a lot about there connection being slow Wink
N/A

21.99 bought huge disappontment.

imo, if your using 150GB/month, you should step away from the computer and spend your 21.99 on a life.
N/A

21.99 bought huge disappontment.

1 post thats good Cheesy
N/A

21.99 bought huge disappontment.

Quote
imo, if your using 150GB/month, you should step away from the computer and spend your 21.99 on a life.


nice constructive comment, very helpfull :roll:

welcome to the forums, you wont last long making remarks like that Wink
N/A

here's one

Quote
Quote
We don't want to get rid of people who use P2P, however at the same time we can't let one application use a very large chunk of our available bandwidth for the benefit of only a minority of our customers whilst causing a detriment to the service delivered to the majority of our customers.



Any proof of this detriment to the service never herd any one complaining who don't download a lot about there connection being slow Wink


I dont use anywhere near this and am getting dreadful speeds.

So here's one for starters. I also raised a ticket to plusnet 24 hours ago and have had no reply. So you can add dreadful customer support to the list too.
N/A

21.99 bought huge disappontment.

Quote
Quote
imo, if your using 150GB/month, you should step away from the computer and spend your 21.99 on a life.


nice constructive comment, very helpfull :roll:

welcome to the forums, you wont last long making remarks like that Wink


ok thats a fair point, it was a bit harsh. My real point is that there are limits in place to protect the vast majority of users (i.e. people like me) who dont use this bandwidth or anywhere near it. If you seriously want/need this kind of bandwidth then there are probably other solutions - I dont think retail ISP products are what this user is looking for. Perhaps a leased line solution is more appropriate. Thats my opinion for what its worth.
N/A

21.99 bought huge disappontment.

Quote
I dont use anywhere near this and am getting dreadful speeds.

So here's one for starters. I also raised a ticket to plusnet 24 hours ago and have had no reply. So you can add dreadful customer support to the list too.
Quote


We all know about customer support will not matter for me I'm out of here in a week or 2 +net used to be ok when I joined them 12 months ago, there going down hill fast wouldn't mind betting it is down to +net with your speeds how long as it been going on I had the same prob and I don't download 150gig a month might scratch 100 now and then my speeed issues suddenly as if by magic corrected it's self after a few tickets and all the messing about with the bt test and all.