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2 days waiting for a support query to be responded to

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2 days waiting for a support query to be responded to

Is this a record?

Wink Evil

Brian Abbott
3 REPLIES
Community Veteran
Posts: 1,653
Registered: 13-06-2007

2 days waiting for a support query to be responded to

far from it! try never, heard a few people just having their tickets closed automatically after 14days of not having a response lol
Community Veteran
Posts: 14,469
Registered: 30-07-2007

2 days waiting for a support query to be responded to

Not by a long way, some have waited weeks! Delays or 5 or more days are quite common although things have been improving recenly.

Response times from CS are not what they should be and have not been for several months now. The hwhole support area is currently being revamped to try and get things back to what they were last year but this is going to take many montsh to complete.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: 2 days waiting for a support query to be responded to

Quote
Is this a record?

Wink Evil

Brian Abbott


Hi Brian,

It's not a record, but I've just replied to your ticket for you Smiley