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what has happened to the ranking here

Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

what has happened to the ranking here

14 REPLIES
Community Veteran
Posts: 4,778
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Registered: 16-10-2014

Re: what has happened to the ranking here

It now says 'Newbie', so someone's faffing with something!

 

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: what has happened to the ranking here

I think there might be some kind of delay... not sure why. I saw a new user create two posts earlier and their profile had 'messages posted: 0' but i could clearly see there was two posts in their feed. Checked back a few minutes later and their post count was registering.

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Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: what has happened to the ranking here

still says N/A for me

Community Veteran
Posts: 4,778
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Registered: 16-10-2014

Re: what has happened to the ranking here

Well there is something going on, that's for sure, I'll update the relevant thread and notify you.

 

Browni
Seasoned Champion
Posts: 1,522
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Registered: 02-03-2016

Re: what has happened to the ranking here

@jaread83 I've came across an oddity in post counts as well...

https://community.plus.net/t5/Fibre-Broadband/Plusnet-Hub-One-assigns-wrong-non-existent-DNS-IP/m-p/...

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Gaffer
Community Gaffer
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Re: what has happened to the ranking here

This will need to raised as a support ticket with Lithium to investigate as I can't tell why the numbers would be different.

@LouisaMartin, can you please raise this with Lithium? I will update our internal big tracker.

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Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: what has happened to the ranking here

now says newbie

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: what has happened to the ranking here

Same. But now as an admin it says they have 3 posts. Opened a new private browsing session and (as an anonymous, not logged in user) it shows up as having 7 posts. Louisa is just raising this with lithium now to investigate whats going on.

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Community Veteran
Posts: 4,778
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Registered: 16-10-2014

Re: what has happened to the ranking here

Could this be an issue with load balancing or replication of the hosts?

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: what has happened to the ranking here

That would explain the slight delay if the load balancer is waiting to sync between each other.

I will wait for a response from Lithium and see whats going on.

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Superuser
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Re: what has happened to the ranking here


Mook wrote:

Could this be an issue with load balancing or replication of the hosts?


edit:  Overlap with @jaread83 reply.

This has been raised several times previously in relation to other 'oddities' but so far no response or 'fix' from lithium.  It must remain a high possibilty candidate and in need of some serious investigation. 

Any clues as to just what lithium are actively investigating on behalf of Plusnet?

rongtw
Seasoned Hero
Posts: 6,337
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Registered: 01-12-2010

Re: what has happened to the ranking here

I belive a list of fixes was asked for  a few weeks ago ........ we still awaiting a answer

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Gaffer
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Re: what has happened to the ranking here

We have a full internal list of things being looked at but this list is for internal use only and we cannot currently show this list on a public forum.

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Community Gaffer
Community Gaffer
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Re: what has happened to the ranking here

We have got a response from Lithium about the ranking issue and it looks like there was a problem with the formula used for the very first rank and it would happen after registration. The first rank requires 1 login but after registering that first login after completing the form does not count. The users that were spotted as have N/A as their rank had simply just stayed logged in after registering. I checked those users that were pointed out and they have since signed in again thus gaining the rank.

I have adjusted the rank to not require the formula so after a user registers they will automatically be assigned the 'just looking' rank.

If you spot any new users with the N/A rank that registered on or after 21/07/2016, please let me know and I will look into this further.

Thanks for the feedback on this guys, I do appreciate it.

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