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renamed on new forum

notGus
Newbie
Posts: 4
Registered: 30-05-2012

renamed on new forum

So weren't all customer names and post history from previous forum suppose to transfer to this one? Didn't for me
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: renamed on new forum

You've reset the password on the wrong one of your accounts. If you log out of this account, reset the password on 'Gus' you should be good to go.

 

There's a few people with more than 1 account throughout the years.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
notGus
Newbie
Posts: 4
Registered: 30-05-2012

Re: renamed on new forum

thats the thing I only had one account on the old site, when I did pw reset it renamed to Gus1
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: renamed on new forum

You've got 2 accounts, under 2 email addresses. I think we've found what's causing it but if you reset the password to your other email address, you'll get your post count back. I'll PM you.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff