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renamed on new forum

notGus
Newbie
Posts: 4
Registered: ‎30-05-2012

renamed on new forum

So weren't all customer names and post history from previous forum suppose to transfer to this one? Didn't for me
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: renamed on new forum

You've reset the password on the wrong one of your accounts. If you log out of this account, reset the password on 'Gus' you should be good to go.

 

There's a few people with more than 1 account throughout the years.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
notGus
Newbie
Posts: 4
Registered: ‎30-05-2012

Re: renamed on new forum

thats the thing I only had one account on the old site, when I did pw reset it renamed to Gus1
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: renamed on new forum

You've got 2 accounts, under 2 email addresses. I think we've found what's causing it but if you reset the password to your other email address, you'll get your post count back. I'll PM you.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.