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link to Plusnet community terms and conditions please

Posts: 1
Registered: ‎08-06-2018

link to Plusnet community terms and conditions please

I just joined. I skimmed through Plusnet community terms and conditions.

I noticed some nonsense, some unfair legalese. I wanted to post a request for them to be reviewed properly, but I think it would help if I quote the exact clauses I saw. Now I've verified my account, I can't find the T&C for the community.


Help, other threads, and the footers ("legal") don't obviously say where the community terms and conditions are.  I've had no luck with my favourite search engine with  " T&C terms and conditions"

Can someone say how to see the Plusnet community terms and conditions? does anyone know a link?


Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: link to Plusnet community terms and conditions please

If you log out of community then select Registration from the front page it will take you to The Community T&Cs are there.

To save you the bother here they are (without the automatic numbering):

We know it’s boring but so that the Plusnet Community remains a friendly, safe and helpful place for all its users, we have to set out some rules about how it can be used.

Before you start using the Community, please have a quick read through these terms which set out these rules. We’ve tried to keep these terms as short as possible and avoid annoying legal jargon so you can get on with using and contributing to the Community.

  1. When these terms apply
    1. These terms apply whether you’re posting, monitoring or just using the Community and it doesn’t matter how you do this (e.g. they apply if you use a laptop, a desktop or a mobile device). By using the Community you agree to be bound by these terms.
    2. If you take services from us, our full residential or business terms and conditions apply in respect of the use of those services instead of these terms.
    3. If you take services from us, our full residential or business terms and conditions apply in respect of the use of those services instead of these terms.
  2. Who can use the community
    1. The Community is available for you (whether you’re one of our customers or not) to use for your own personal use, which may include posting your views or responding to the views of other users of the Community. You can’t use the Community for business or commercial purposes.
    2. You must be sixteen years of age or over in order to use the Community.
  3. Your account
    1. When you use the Community you need to set up an account with your own username and password.
    2. In respect of your Community account, you agree to:
      1. keep all login details safe and secure and not to share your password with anyone;
      2. provide us with accurate and complete account details (and to keep these up to date);
      3. adhere to any relevant sections of the Forum Rules around avatar, signatures or other account settings; and
      4. be fully responsible for all use of your account and for any actions that take place using your account.
    3. Except for your username, signature, avatar, name (if you choose to provide them), the date you registered and last visited the Community, and the number of total messages posted which must be visible, you can choose how much of your account information can be viewed by other Community users or your friends by changing your privacy settings. To protect your privacy and security, we would recommend that you use a username and avatar that does not identify you personally and that your username is different to the one you use to access other Plusnet services.
  4. Ownership of content that we provide
    1. Content provided by Plusnet on the Community is protected by copyright, trademark and other applicable intellectual property rights.
    2. Content provided by us on the Community is owned by us or licensed to us by third parties.
    3. You must not, without our prior written consent, copy, publish, download, de-compile or modify our content or use any (or part) of our content, unless otherwise agreed in writing with us.
    4. You may download or print a copy of any part of our content to which you have properly gained access solely for your personal, non-commercial use, provided that you keep all copyright, trademarks, logos or other proprietary notices intact. We reserve the right to withdraw this consent at any time.
  5. Content you post on the community
    1. We want to encourage you to upload content to the Community so that other users may access and benefit from it but:
      1. we need you to only do this when you’ve got all appropriate permissions to do so (for example you have the permission from anyone who has rights over or in the content);
      2. you are responsible for all content that you upload or post on the Community or communicate to other users through the Community; and
      3. you must comply with the content rules set out in paragraph 7 and our Acceptable Use Policy.
  6. Content rules
    1. When posting content (which includes posts and responses, other text, links, communications, software, images, sounds, data, or other information you provide) we ask you to be polite and considerate of other users and to generally follow our Forum Rules.
    2. You must not upload, post, or otherwise transmit any content that includes any of the following inappropriate content:
      1. any personal information belonging either to you or any other person, such as full name, address, phone number, personal email addressand Plusnet reference numbers;
      2. spamming or "bombing" the Community or individual threads with repetitive or meaningless postings, (or other excessive posting or padding posts), chain letters, or pyramid schemes, polls or petitions;
      3. advertisements for other websites and services, promotions of products or services from other providers or other commercial solicitation or abuse of any company or product;
      4. material we believe is likely to be objectionable to other users (such as libellous, fraudulent, unlawful, defamatory, pornographic, obscene, profane, racist, sexist, abusive, offensive, threatening or hateful content);
      5. attacks (including "Flaming") against us or, another user or entity in such a way as to incite or perpetuate an argument or conflict; creating usernames to attack other users' identities;
      6. impersonating other individuals or falsely representing one's identity or qualifications or posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others;
      7. discussion of illegal activities or providing links to other websites containing such information;
      8. discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning;
      9. posting or transmitting any information or software containing a virus, worm, Trojan horse, or other damaging or destructive component;
      10. links directing users to any information or content that, if posted on the Community would constitute a violation of the Forum Rules our Acceptable Use Policy or these terms; and
      11. content that has been banned by moderators or administrators.
    3. We may take action under paragraph 8 below if you carry out any of the activities described above.
    4. You and other Community users can report content they consider to be in breach of these rules via the ‘Report to Moderator’ button.
  7. Use rules
    1. We ask you to be polite and considerate of other users and to generally follow our Forum Rules when using the Community.
    2. You agree not to use the Community (or any part of it) to:
      1. damage, disable, overload or affect the operation of the Community;
      2. collect email addresses or other contact information of other users from the Community by any means for the purposes of sending unsolicited emails or other unsolicited communications;
      3. impersonate other users, moderators or any of our employees, or duplicate or clone the accounts of any other users, moderators or any of our employees;
      4. solicit personal information, passwords or other personally identifying information for commercial or unlawful purposes; or
      5. solicit participation in public discussion, debate, comment or activity outside this Community.
    3. We may take action under paragraph 8 below if you carry out any of the activities described above
    4. Rules around your user status and when and how you will "level-up" are available [here].
  8. What we'll do if you misuse the Community
    1. We take any misuse of the Community very seriously indeed, and therefore you agree to take all necessary steps to make sure that you:
      1. maintain your account as set out in paragraph 3.2;
      2. comply with the content rules in paragraph 6; and
      3. only use the Community as set out in the use rules in paragraph 7.
    2. If we reasonably believe that you have misused the Community (or any part of it) in any way, then we may terminate your account, remove your content, and/or suspend or terminate your access to the Community without notice. We’ll be under no obligation to reinstate your account.
    3. You agree to indemnify us (which means you’ll financially compensate us) and any affected third party against all legal fees, damages and other expenses that we may reasonably incur as a result of any misuse of the Community (or any part of it).
  9. Monitoring and moderating the Community
    1. To effectively manage the Community, we may designate employees, customers or other users to act as moderators and administrators. These moderators and administrators are our only representatives authorised to manage the Community. However, we are under no obligation to you or any other person to oversee, monitor or moderate the Community.
    2. To protect us and the integrity of the Community and ensure it remains a usable platform they may:
      1. move content to the correct area(s) of the Community;
      2. warn users where they breach these terms, the Forum Rules, or our Acceptable Use Policy or these terms; and
      3. have the power to terminate your account, remove your content, and/or suspend or terminate your access to the Community under paragraph 8.2.
    3. Moderator’s notes will normally be added to posts where they have taken action. These notes are not to be removed or edited unless by a moderator or administrator.
    4. Authorised Plusnet employees, moderator and administrators will be clearly identified as such (normally by their signature and/or using an official Plusnet logo as their avatar). Plusnet is not responsible for content provided by any Plusnet employee who is not designated as a moderator or an employee.
    5. You are solely responsible for your interactions with other Community users. We reserve the right to (but have no obligation to) monitor disputes between you and other users.
    6. We reserve the right to manage the postings on the Community to provide an orderly presentation of this information.
  10. Our responsibility to you
    1. Unless paragraph 10.4 applies, we will never be responsible for:
      1. financial loss;
      2. losses associated with data, information or content you submit to the Community that is lost or corrupted;
      3. losses (like loss of profit and loss of business) that you may suffer if you have used the Community for business purposes;
      4. any loss that was not foreseeable to you or us;
      5. losses caused by your breach of these terms; or
      6. any inability to use the Community, as we don’t guarantee it will be available all the time.
    2. Unless paragraph 10.4 applies, we exclude all conditions, warranties, representations or other terms which may apply to our Community whether express or implied.
    3. Unless paragraph 10.4 applies, we won’t be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Community or to your downloading of any content on it, or on any website linked to it.
    4. We don’t exclude or restrict our responsibility to you for death or personal injury caused by our negligence or for our fraudulent misrepresentation or to any extent not permitted by law.
  11. Responsibility for the content
    1. The majority of the content posted on the Community is created by members of the public the views expressed are theirs and we aren’t responsible for them.
    2. The content on the Community provided by us is for general information only and may relate to other users’ specific concerns or issues so it should not be taken as advice on which you should rely or take any action on the basis of.
    3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or reliance on any content displayed on the Community regardless of whether we posted it or another user of the Community posted it.
  12. Suspension, withdrawal and termination
    1. We reserve the right to modify, edit, suspend or withdraw the Community and/or the information, content, videos, materials, products and/or services (or any part of them) available through the Community at any time without notice.
    2. We reserve the right to suspend or terminate any account and use of the Community.
  13. Personal information
    1. Your use of the Community will involve you providing, and us using, some of your and other user’s personal information. Our Privacy Policy provides further detail on how and why we do this.
  14. Other things we need to tell you
    1. We reserve the right to change these terms at any time, at our sole discretion. You are responsible for regularly reviewing these terms. Your continued use of the Community constitutes your agreement to all such terms of use.
    2. If we delay in taking steps against your in respect of your breach of these terms that doesn’t prevent us taking steps against you at a later date.
    3. Each of the paragraphs and sub-paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs and sub-paragraphs will remain in full force and effect.
    4. English law applies to these terms and claims between us will be brought in the English courts (unless you’re a resident of Northern Ireland or Scotland when you may also bring proceedings in the appropriate local courts).
    5. The Community is provided by Plusnet plc whose registered address is at The Balance, 2 Pinfold Street, Sheffield, S1 2GU, registration number 03279013.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Re: link to Plusnet community terms and conditions please

Moderators Note.
Moved to community feedback from general chat
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