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Stopping community pages jumping back up when all items fail to load

Community Veteran
Posts: 26,378
Thanks: 634
Fixes: 8
Registered: 10-04-2007

Stopping community pages jumping back up when all items fail to load

Using these forums is a pain at the moment due to all items on the page failing to load in Firefox (routing issues that I've raised elsewhere).

I go to a topic and start reading it, meantime Firefox shows it is still loading the page. I scroll down the page reading until about 45 seconds later the missing items on the page time out. Firefox then jumps back up the page to where I first came in to the page and I have to scroll down to find where I was.

Anyone any ideas on how to stop that happening.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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15 REPLIES
Community Veteran
Posts: 38,251
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Registered: 15-06-2007

Re: Stopping community pages jumping back up when all items fail to load

Go to a decent ISP Lips are sealed

Seriously I don't see the problem but I do have two advantages

AdblockPlus is running and Kaspersky is blocking a load of things as well

CropImage.jpg

Community Veteran
Posts: 26,378
Thanks: 634
Fixes: 8
Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load

It's items located at www.plus.net that don't load!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,251
Thanks: 937
Fixes: 56
Registered: 15-06-2007

Re: Stopping community pages jumping back up when all items fail to load

Same answer except this is what Kaspersky blocks

CropImage.jpg

Browni
Seasoned Champion
Posts: 1,522
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Registered: 02-03-2016

Re: Stopping community pages jumping back up when all items fail to load

Does another browser behave any better?
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Gaffer
Community Gaffer
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Registered: 22-02-2016

Re: Stopping community pages jumping back up when all items fail to load

It sounds like your browser is blocking certain javascripts from loading. Javascript is required to use the community and the jumping up the page you are experiencing is the result of clicking hashed links that would otherwise be intercepted by a script to do something else (the drop down menus for example).

Try a different browser and disable any script blocking software. I am sure you have had no problems in the past? Not sure why it would suddenly happen now..

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 26,378
Thanks: 634
Fixes: 8
Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load

It's nothing to do with Javascript.

One of the items that doesn't load is https://www.plus.net/bundles/plusnetplusnetassets/images/logo-119-97.png

The only browser that works properly is Opera if I use the VPN option so that I appear to be on a different IP.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,378
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Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load


Browni wrote:
Does another browser behave any better?

IE doesn't jump back, but obviously doesn't load everything on the page.

I'd rather not have to use a different browser just for these forums because Plusnet are not prepared to reverse a block induced by an issue on their side.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
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Re: Stopping community pages jumping back up when all items fail to load

I see. That means that its blocking the page from fully loading and thr javscript functions require the page to be loaded before executing. The referenced image is in the header logo for browsers that do not support SVG format images so it is a backup image.

Are you able to visit the link to that image from your browser manually? I can't say for sure what's happening as it could be your connection or browser by the sound of it.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Gaffer
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Re: Stopping community pages jumping back up when all items fail to load

What happens when you visit www.plus.net? Do you get the same thing happen?

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 26,378
Thanks: 634
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Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load

No I can't load it manually. I can't access anything on 212.159.*.*

I'm just trying to find acceptable workarounds for the block.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
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Re: Stopping community pages jumping back up when all items fail to load

Sounds like a problem with your connection. I doubt we are blocking you access to the IP of the website... but worth checking? This is all very odd..

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 26,378
Thanks: 634
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Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load


jaread83 wrote:

 I doubt we are blocking you access to the IP of the website...

Well there you are wrong. Chris asked for the block to be removed before Christmas, but for whatever reason it appears your security team won't do it.


See https://community.plus.net/t5/Everything-else/Strange-routing-issue-unable-to-access-main-Plusnet-se...

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
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Re: Stopping community pages jumping back up when all items fail to load

Have you tried following it up with the community team? There isn't much I can do about this I'm afraid.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
Posts: 26,378
Thanks: 634
Fixes: 8
Registered: 10-04-2007

Re: Stopping community pages jumping back up when all items fail to load

Yes, as I posted Chris was supposed to be asking for it to be removed.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)