So what happened here

Oldjim · ‎15-06-2007

https://community.plus.net/t5/Mobile/No-service-Abroad/m-p/1451353#M4796

Anonymous · ‎20-07-2017

Yes that is odd @Oldjim. If you hover over the user name it highlights but there is no visible URL on the status bar unlike other users. It may be worthwhile hiding this post until it is fixed and the user verified, in case someone is trying to elicit account details.

Townman · ‎22-08-2007

I suspect that the staff user who posted that response has left and their forum account has been deleted...

I'm really sorry to hear about this, we have had a bit of a re-shuffle within the Team and lost a couple of members.

@jaread83 - is there a preferred practice in such circumstances? Was that applied here?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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jaread83 · ‎22-02-2016

We make accounts anonymous when an account has been deleted. \

https://community.plus.net/t5/help/faqpage/faq-category-id/profile-changes#deleting-your-account

I need to talk to Louisa about doing something a bit different for staff accounts though as it leads to confusion like this. Other communities would add a 'retired' rank to staff that have left and not sure why they felt the need to outright delete the account.

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