cancel
Showing results for 
Search instead for 
Did you mean: 

Slow, sluggish and buggy?

Highlighted
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Slow, sluggish and buggy?

Whats happened?
I dont know about anyone else... but for me ive not had the posting issue for a good few hours.. Browsing still sucks but the most annoying issue has gone (at least temporarily?)
Any updates Kelly? Smiley
Regards
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Slow, sluggish and buggy?

Certainly very quick this morning
Highlighted
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Slow, sluggish and buggy?

Certainly still sucking here  Angry
Regards
Highlighted
Community Gaffer
Community Gaffer
Posts: 14,570
Thanks: 2,182
Fixes: 152
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

Quote from: Matt_2k34
But then, idk how PN is load balancing community, other than i know its on a different server (farm?) to the portal

Four servers load balanced across our two Sheffield data centres.
Quote from: Oldjim
Regarding pictures the problem isn't the uploading it is what happens next
This picture uploaded at full speed but then the forum sat there for about 15 secs before posting

That's something I've noticed too, I can't for the life of me remember what the conclusion was the last time we looked at it though?
@Matt_2k34, can't say any of the guys here have noticed the problems you're reporting and we obviously use the forums a *lot*. As Kelly has mentioned, there are sporadic database time-outs on occasion, but they're pretty infrequent (we've no update on that issue BTW as it's yet to be picked up by one of our engineers).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Slow, sluggish and buggy?

Quote
can't say any of the guys here have noticed the problems you're reporting and we obviously use the forums a *lot*.

Nope, i totally understand that Bob -- I'm just at a loss as to what the problem is.
Perhaps "still sucking" was a little harsh, it has been *much* better since the start of the thread (for whatever reason)  but im still getting (less frequently) the "Click post and waiiiiiiiiiiiiiiiiit" which times out (but i never let it get that far just copy the text out and start over, and job done)
Its more annoying than anything - particularly on long replies or edits where ive made a total hsah of tpynig!  Grin
its quite possible that its down to the db timeouts, but i wouldnt of put money on it
Regards
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

We might have a DNS problem to one of the DBs.  It's been worked on.
Kelly Dorset
Broadband Service Manager
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Slow, sluggish and buggy?

I have noticed recently that clicking on the new post icon often doesn't work and can take several goes and even then sometimes doesn't do anything
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

It's something happening to all the servers and all traffic going over the network interfaces on their network cards.  We see little blips in the monitoring.  Lots of clues but no causes yet. 
Kelly Dorset
Broadband Service Manager
Highlighted
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Slow, sluggish and buggy?

Kelly,
Much appreciated for the update!
Regards
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

We are seeing LOADS of blips today on community04.  Not sure if you guys are seeing that is slowdowns and error pages?
Kelly Dorset
Broadband Service Manager
Highlighted
Moderator
Moderator
Posts: 29,811
Thanks: 3,115
Fixes: 475
Registered: ‎14-04-2007

Re: Slow, sluggish and buggy?

No error pages here just not as responsive.

Customer and Forum Moderator. Windows 10 Firefox 81.0 (64-bit)

Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

Right.  Matt (one of our sysops) is adding a bandaid to hopefully prevent all the freezing we've been seeing.  We now know what's going wrong, but not what's causing it.
That should mean you shouldn't see this anymore.  Let me know if you after today.
Kelly Dorset
Broadband Service Manager
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

We haven't seen any issues since about 4:30 yesterday.  What about you guys?
Kelly Dorset
Broadband Service Manager
Highlighted
Grafter
Posts: 1,300
Registered: ‎09-07-2007

Re: Slow, sluggish and buggy?

It seems hunky dory currently Smiley
Regards
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Slow, sluggish and buggy?

That's good.  This is only a bandaid, although one we could keep in place indefinitely if we need to.  I want to get t the bottom of it though
Kelly Dorset
Broadband Service Manager