Slightly annoying design faults?

[#1]

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@Anotherone wrote:

I thought that as a result of this Lithium were requested to provide an Option to turn it off, along with an option to turn off the duplicate fix, are you saying that is not the case? Perhaps @LouisaMartin can answer that?

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I wasn't aware that there was any indication that this would be an option to turn off or on (unless I missed something? tag me on the staging site if you know where this was mentioned). But I remember that what we did do was go to the Lithium community forum and put a new thread in their ideas board and myself, bob and liam all gave it some kudos and commented further on the idea. There were other communities who felt the same with the pinned thread duplication so maybe this would happen in a future release. I have added the idea (to our internal enhancement list) of using javascript to remove the duplicate pinned threads from view so maybe that will help in the meantime but I would need to come up with a solid script to do this.

[#2]

I'm more concerned about duplicate fix posts, but thanks anyway.

There were other communities who felt the same with the pinned thread duplication so maybe this would happen in a future release

As I was given to understand that it has already taken them over 6 years to not consider this, I'm not holding out any hope.

[#3]

I agree with @PeeGee  (Post 5) the duplication makes the thread cumbersome to read, particularly in this Forum where the 'Fix' is often inaccurately recorded against the wrong post.  Yes, it can be corrected if the Mods are super vigilant but why make work.

Unfortunately I see this style appearing in a number of technical forums.

Maurice

Edit:  Some weird things occurred whilst posting this reply.  Initially when I read this thread PeeGee was the last post?  Now after an edit and other weirdies I see many more posts?  I'll raise a new Topic for the problem seen.

M

[#4]

AFAIK it works in a similar way to the site stackoverflow where users are coming to the site to get an answer to a question and the answer to bumped up to the top of the thread but is duplicated below anyway. I agree that sometimes a 'fix' is set but its not really a fix and mods have had to change the fix to be the useful reply that fixed the issue.

[#5]

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@jaread83 wrote:

@Anotherone, the complete list is not public and is in our internal system.

A list of changes being rolled out are posted on the staging site (as you already know).

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The problem here is that many of us bothering to report and document incidents are not on the 'In team' and do not have access to the staging site to view potential changes.  I'll side with @Anonymous in becoming frustrated at the lack of any visible progress.  @LouisaMartin did promise to compile a visible list of the issues being investigated, but after the first list of critical items it has not been maintained.

M

[#6]

There might be a way of removing the fix appearing immediately after the first message as that is how Lithium have their own forum configured. Currently we see this:

• Original post
• accepted solution (repeated)
• reply
• reply
• reply
• reply that is the solution
• reply
• reply ....

And how Lithium have their own forum configured it does this:

• Original post
• reply
• reply
• reply
• reply that is the solution
• reply
• reply ....

So it might be possible to do this... will need to discuss with the community team about it as this was just a standard thing that was in the system and hasn't changed since the platform was deployed.

[#7]

@MauriceC @jaread83 myself and @mtrinder are getting together to compile our full list next week. We will be prioritising these and at that point, we'll come back to you.

[#8]

@MauriceC

Even we haven't seen the list yet! The only thing that I'm aware of is some of the enhancements that Jack is doing. Some fixes (and changes) have clearly already been implemented by Lithium but they either don't seem to have told anyone or whoever they have told has not bothered to tell us.

I can assure you all, apart from the comments that Jack has already made regarding feedback, I have tried to ensure that everything that's been mentioned on the Community Feedback board has been pursued by me and others and especially when it's been raised by us previously.

Some desires/enhancements will require changes to the core product by Lithium and I won't be holding my breath!

What I do expected is prompt bug fixes, and to say that I'm disappointed by the lack of progress (apparent or otherwise) with some of them, would be a gross understatement.

[#9]

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@jaread83 wrote:
There might be a way of removing the fix appearing immediately after the first message as that is how Lithium have their own forum configured.

Well well well I hope that the link to the fixed post still appears in the OP though @jaread83?

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[#10]

As far as I can see yes, if you don't have the solution floated to the top of the comments it still includes a link to get to the solution directly so if it was on another page it will take you straight there.

[#11]

I may not be a wab page wizard , but may be the answer to double post is JUST get rid of the FIX click box

to me its just a waste anyhow , as you could click all fix boxes so every post becomes a fix

[#12]

No you can't, and most sensible people wouldn't try marking every reply to their initial problem a fix even if you could!

[#13]

I know i made a silly remark there Anotherone , but i was trying to point that the FIX is ok for that one person , but  if someone comes here to look on the forum with a similar problem , the said fix may not be the same so hence i see the fix clicky box as bit of a red herring .

and as its causing problems remove it

[#14]

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@rongtw wrote:
you could click all fix boxes so every post becomes a fix

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... actually, being able to click more than one message as a fix would (I think) be useful.  There was an issue a couple of weeks back where inputs from several people helped towards an eventual solution.

And, in other contexts, there might equally be more than one way of resolving something.

So.  I didn't mark anything as "the fix" on the issue I'm thinking of, because I had assumed that only one post could be accorded "fix" status.

If someone could clarify what the *actual* situation is, I'd appreciate this.

(away from here rest of day, so not likely to reply back any time soon, sorry)

[#15]

We spoke about this at length on the staging site and we came to the conclusion that it would be best if only the OP (admins and mods could overrule this if needed) could mark a reply as a fix and that there could only be one fix per thread. We have the ability to change this to have multiple fixes per thread if there is enough interest from the users.