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Private messages

jab1
The Full Monty
Posts: 20,646
Thanks: 6,848
Fixes: 306
Registered: ‎24-02-2012

Private messages

‎22-09-2022 3:28 PM

Just a thought - I am seeing a large number of 'new' posters being asked to send PMs to PN staff - only to come up against the three (or is it five) minimum posts to unlock the function. Is it not possible for the staff requesting this to PM the customer - I am sure I have done this to a new customer, and enabled them to reply, bypassing the minimum post count requirement?

John
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Dan_the_Van
Superuser
Superuser
Posts: 3,608
Thanks: 1,909
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Registered: ‎25-06-2007

Re: Private messages

‎23-09-2022 4:57 PM - edited ‎23-09-2022 5:01 PM

Happened today

https://community.plus.net/t5/Broadband/fibre-drop-outs-modem-hang-up/td-p/1889111 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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jab1
The Full Monty
Posts: 20,646
Thanks: 6,848
Fixes: 306
Registered: ‎24-02-2012

Re: Private messages

‎23-09-2022 5:02 PM - edited ‎23-09-2022 5:02 PM

And elsewhere, Dan, but as PN staff - at any level  - don't read most of the forum, nothing will come of my suggestion.Sad

John
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