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Plusnet Community Support

kslwe
Newbie
Posts: 1
Registered: ‎23-11-2021

Plusnet Community Support

Over the years, I've contacted one of the PN Community staff members to deal with problems or ask questions. It's far less painful than raising a ticket, and things get resolved very quickly (same day).

Last week I contacted my usual favourite chap, and one of his colleagues answered, the two subsequent follow ups have been dealt with by further different people too.

It's fine, and my issue is resolved (billing, what else !) but is this a change of policy ?

4 REPLIES 4
jab1
Legend
Posts: 17,064
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Registered: ‎24-02-2012

Re: Plusnet Community Support

@kslwe Probably a change of policy, as the number of Help Team members who track the issues has reduced, and internall all queries are queued in a central pool, accessed by all those working at any one point.

John
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Plusnet Community Support


Moderators Note


This topic has been moved from Fibre to Community Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
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Posts: 29,499
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Registered: ‎11-01-2008

Re: Plusnet Community Support

As I understand it the tools provided by the new(ish) forum software pool all the posts / pm's etc. into one place and they can be picked up by any staff member.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jab1
Legend
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: Plusnet Community Support

Think that's kind of what I said, @dvorak 😁

John